HR Systems Architect

Dental Care Alliance•, FL

About The Position

The HR Systems Architect is DCA’s subject matter expert for HR systems, with a primary focus on UKG. Working under minimal supervision, this individual contributor configures and maintains UKG, protects employee data accuracy, delivers reporting and analysis, and manages HR systems requests through Freshservice. The role partners with HR, Payroll, Benefits, Compensation, Talent Acquisition, IT, Training, and vendors to maintain reliable, user-friendly systems. It also provides backup support for talent acquisition systems and helps evaluate, test, and adopt AI automation and tool integrations that reduce manual HR work. The position has no direct reports.

Requirements

Bachelor’s degree in Information Systems, Human Resources, Business, or a related field.
At least 7 years of progressive HRIS or HR technology experience.
Advanced Excel and report-writing skills.

Nice To Haves

Extensive hands-on UKG experience in configuration, reporting, and integrations; UKG certification is a plus.
Experience supporting users through a ticketing system such as Freshservice.
Exposure to iCIMS or another applicant tracking system.
Experience with workflow automation or AI tools.
Experience in a multi-site or healthcare organization.

Responsibilities

Serve as DCA’s primary UKG subject matter expert and configure and maintain business rules, workflows, security roles, organizational structures, and related settings for HR, payroll, timekeeping, and benefits processes.
Own HR systems tickets in Freshservice by triaging, prioritizing, and resolving requests within service levels, escalating complex issues, and prioritizing pay-impacting issues for same-day attention.
Maintain Freshservice knowledge base articles and request categories, and track ticket trends to identify recurring issues, training gaps, and self-service or automation opportunities.
Protect employee and organizational data accuracy through scheduled audits, validation checks, and timely corrections, resolving audit findings before the next pay cycle where possible.
Build and maintain standard and ad hoc UKG reports, queries, and dashboards, and provide data summaries and analysis for HR operations, compliance, and leadership decisions.
Support UKG releases, enhancements, and upgrades by gathering requirements, configuring and testing changes in non-production environments, performing regression testing, and confirming production readiness.
Monitor UKG integrations and file feeds with benefits carriers, retirement providers, and other vendors; troubleshoot errors and coordinate fixes with IT and vendor partners to prevent data or pay disruptions.
Support recurring HR cycles in UKG, including open enrollment, annual compensation and merit cycles, year-end processing, and mass data uploads; validate results before and after each load.
Back up the TA Systems Architect for talent acquisition systems such as iCIMS, providing routine administration, user support, and issue triage during absences or peak periods, and escalating design or configuration decisions.
Support the Training team’s learning management system (LMS), including user and data administration, maintaining UKG-to-LMS employee data feeds, troubleshooting access and enrollment issues, and providing course completion and compliance reporting.
Learn, evaluate, and help implement AI-enabled automation and tool integrations across HR by identifying use cases, building and testing workflows, and measuring time saved.
Apply DCA data privacy, security, and governance standards to AI and automation work, document how tools use employee data, and support adoption by training HR users.
Conduct root cause analysis on system defects and process breakdowns, recommending configuration or process changes that strengthen controls and reduce manual administrative work.
Create and maintain end-user documentation, job aids, configuration standards, process flows, and change logs to support training, audits, and knowledge transfer.
Mentor junior analysts and HR team members on UKG, Freshservice, reporting, and system best practices by sharing knowledge and reviewing work.
Perform all other duties as assigned.