Product Architect

IHG•GA, GA

3h•Hybrid

About The Position

The Product Solution Architect is a seasoned member of the Owner Lifecycle Products team, conceiving product solutions across the lifecycle of an owner and a hotel—from development and deal through architecture and design, construction, opening, operation, and renewal. The role bridges product management and solution architecture by translating business processes and owner and hotel journeys into product solution designs, data models, and AI-enabled capabilities such as assistants and agentic automation, and validating concepts through rapid prototyping. The architect helps establish the vision and parameters for product domain and Agile delivery teams and supports governance to ensure deliverables meet company standards for performance, availability, quality, security, and maintainability. The position researches technology and AI opportunities, develops solution options and high-level business cases, and advises senior leaders and stakeholders on product solutions, strategic partnerships, vendor selection, and build-versus-buy decisions. It analyzes end-to-end business processes, journeys, systems, data models, and integrations, and guides teams toward solutions that are well engineered, operable, maintainable, scalable, and delivered on schedule. The role focuses on Salesforce and related technologies, including Experience Cloud, Agentforce, Data Cloud, MuleSoft, CRM data models, Flow, security and access management, DevOps, APIs, and event-driven and microservice architecture. It also applies data governance, analytics, AI and machine learning, predictive insights, personalization, rapid prototyping, process mapping, and multi-surface experience design. The position is hybrid, with an expectation of three days in the Atlanta office, and includes 10% travel.

Requirements

Bachelor's or Master's degree in a relevant field, or an equivalent combination of education and work-related experience.
Typically 10–15+ years of progressive work-related experience across product management and solution architecture.
Demonstrated proficiency in multiple disciplines, technologies, or processes related to the position.
Technical mastery of product solution architecture and deep working expertise in the Salesforce ecosystem, with technology-agnostic fluency across experience-enabling and AI assistant capabilities.
Expert understanding of business processes, value-enabling capabilities, and data models underpinning the owner and hotel lifecycle, and of the designs and technology footprints of multiple products within a product family.
Knowledge of Salesforce Experience Cloud, Agentforce, Data Cloud, MuleSoft, API-led integration, enterprise integration patterns, CRM data models, Flow and platform automation, security and access management, release and DevOps practices, event-driven and microservice architecture, public-facing APIs, and API gateways.
Knowledge of data model design and governance, data design principles, reporting and analytics platforms, data platforms for data residency decisions, BI tools, value and adoption analytics, decision science, machine learning, AI and agentic/LLM solutions, predictive insights, personalization, and master data management applications.
Knowledge of owner and hotel lifecycle journeys, frontier AI and agentic or assistant solutions, rapid prototyping and proof-of-concept delivery, business process mapping and re-engineering, multi-surface experience design, value case development, adoption measurement, and build-versus-buy evaluation frameworks.
Knowledge of hospitality owner and hotel data.
Ability to champion engineering process disciplines such as Scrum, Agile, Kanban, and ITIL, and responsible AI practices such as Einstein Trust Layer usage, responsible-AI review, and data grounding.

Nice To Haves

Hospitality or owner-facing platform experience.

Responsibilities

Develop unified, scalable product solution designs spanning the owner and hotel lifecycle and aligned with industry and enterprise technology standards.
Contribute to product roadmaps incorporating industry best practices.
Translate technology direction and AI innovation into business value and advise product domain leaders and stakeholders on research and innovative approaches.
Develop high-level business cases and solution options, influence senior leadership and stakeholders, and drive selected solutions to completion.
Research or direct research into new technologies and AI enablement opportunities and evaluate their application to the Owner Lifecycle product portfolio and business plans.
Analyze end-to-end business processes, owner and operator journeys, systems, data models, and integration needs in partnership with product, technology, and business colleagues.
Guide enterprise solutions to be well engineered, operable, maintainable, scalable, and delivered on schedule.
Partner with product domain leaders on rapid prototyping to turn concepts into working solutions.
Advise on strategic partnerships, vendor selection, build-versus-buy evaluations, and statements of work.
Support governance processes and help ensure deliverables meet standards for performance, availability, quality, security, and maintainability.
Champion engineering disciplines and responsible AI practices and governance.