Field Experience Counselor - Online Division - Grand Canyon University

Grand Canyon Education•Phoenix, AZ

1d•Remote

About The Position

Grand Canyon Education (GCE) is seeking a Field Experience Counselor for its Online Division. This role will coordinate key aspects of practicum activities for Education students, acting as a liaison to faculty members and students. The ideal candidate is a self-motivated individual passionate about education, with a background in customer service and account management.

Requirements

Ability to effectively present information and respond to questions from managers, students, and the general public.
Ability to handle a high-volume of inbound/outbound calls effectively.
Strong skills in Microsoft Office Suite.
Provide a positive example to students by supporting the University’s Doctrinal Statement, Ethical Position Statement and Mission of Grand Canyon University.

Nice To Haves

Bachelor’s degree preferred; candidates that have relative work experience will be considered.
6 months related professional experience in higher education preferred.
A combination of education and relevant work experience may be substituted.

Responsibilities

Collects and tracks immunization and health and safety documentation required for practicum rotations.
Ensures students meet all required deadlines and notifies appropriate parties of non-compliance.
Communicates to students and faculty before documentation expires or a file becomes out of date.
Assists with placement of students in practicum rotations, including monitoring site issues.
Handles high volume of outbound and inbound student calls while meeting GCU customer service standards.
Establishes rapport and relationships with students.
Encourages students to ensure they are on track with meeting practicum requirements.
Works as part of a high-performance team and encourages and supports other team members.
Handles multiple priorities and tasks in an effective and efficient manner.