Admissions Counselor- Online Division- Grand Canyon University

Grand Canyon Education • Phoenix, AZ

2d • Hybrid

About The Position

Join Grand Canyon Education and begin your career helping Grand Canyon University students succeed! We are looking for a motivated Admissions Counselor to be the first point of contact for prospective students and help enroll them in online degree programs. This position is a Phoenix, AZ based role, but is currently in a hybrid remote status, requiring 2 days per week in the office and/or department meetings or trainings that require in-person attendance. New hire training will encompass three full weeks, with one week in-person and two weeks virtual.

Requirements

• Bachelor’s Degree (highly preferred in marketing, education or business administration) OR 2 years’ related experience with a least 60 college credits completed.
• No delinquent or in default on a federal student loan as verified in your credit report. If in a rehabilitation program, your credit report must reflect that you are current, not delinquent, on your payments.
• Outstanding time management skills, ability to multitask and prioritize competing priorities.
• Clear communication skills (phone and written), well-developed listening skills, great follow up skills, and comfort helping prospective students work through concerns or roadblocks.
• Self-motivation and drive to succeed, taking ownership of time spent with students.
• High emotional intelligence and ability to demonstrate empathy.
• Computer literacy, proficiency in Microsoft Office Suite is required.

Nice To Haves

• Relevant industry related professional experience.
• Experience working with CRM tools.
• Prior call center experience.

Responsibilities

• Reaching out to new and prospective online students by implementing a phone campaign strategy that includes 100+ dials and 3+ hours of talk time per day.
• Introducing new students to the online classroom environment.
• Keeping detailed and accurate records of student information all while maintaining confidentiality.
• Providing exceptional counseling to prospective students through a variety of mediums (phone, email, text).
• Championing the GCE mission, promoting Grand Canyon University student success and institutional growth.
• Meeting performance goals and generating referral activities.
• Guiding prospective Grand Canyon University students through the admissions process and towards a successful online learning experience by clearly communicating program requirements, transfer credits, payment options, time commitment, technology requirements, and student support services.

Benefits

• 100% tuition-free education for employees through the Master's degree program level.
• 75% tuition coverage at the Doctorate degree program level for employees.
• Generous tuition benefits for employee's spouse, children and dependents.
• Ongoing professional development and growth.
• Generous PTO starting at 20 business days per year.
• 11.5 paid Holidays.
• Collaborative and supportive work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree