Student Services Counselor – Online Division – Grand Canyon University

Grand Canyon Education • Phoenix, AZ

8d • Hybrid

About The Position

Join Grand Canyon Education and begin your career helping Grand Canyon University students succeed! We are looking for a motivated Student Services Counselor to work directly with our current and prospective online students to advise them on degree program requirements, course selection and finance counseling. This role is based in Phoenix, AZ, and is currently in a hybrid status, requiring 2 days per week in the office, with potential for in-person attendance for department meetings or trainings with advance notice. New hire training includes three full weeks: one in-person at the Phoenix campus and two virtual via Zoom.

Requirements

• A bachelor’s degree.
• No delinquent or in default on a federal student loan as verified in your credit report. If in a rehabilitation program, your credit report must reflect that you are current, not delinquent, on your payments.
• Outstanding customer service, organization and time management skills.
• Good customer service, time management, excellent planning, organizational, multi-tasking, case-management and follow up skills to meet required timelines.
• Clear communication skills.
• Superior customer service skills along with the ability to represent the GCE/GCU brand in a highly professional manner coupled with well-developed listening skills.
• Self-motivation and drive to succeed.
• Ability to volunteer for new challenges without waiting to be asked.
• Ability to take ownership of the time spent with Grand Canyon University students.
• High emotional intelligence.
• Ability to demonstrate empathy.
• Proficiency in Microsoft Office Suite is required.

Nice To Haves

• Relevant industry related professional experience.
• Experience working with CRM tools.

Responsibilities

• Consistently counseling continuing students regarding University policy and procedures, payment options (focused on responsible borrowing), and ensuring progress throughout their program.
• Financially clearing students, which will incorporate funding strategies including collecting any required paperwork, documents for progression requirements, and selected payment options (including financial aid reapplication).
• Working in a fast-paced environment while working cross-functionally with admissions staff and other departments.
• Providing exceptional counseling to prospective students through a variety of mediums (phone or email), championing the GCE mission, promoting Grand Canyon University student success and institutional growth.
• Serving as a student advocate while navigating through University policies and procedures.
• Ensuring all related matters to academic compliance are resolved prior to each students’ course start date, incorporating intervention strategies, as needed, to help keep students in attendance and progressing toward their scheduled graduation date.
• Exhibiting excellent communication and interpersonal skills with the ability to influence and persuade.
• Working in a high-volume, fast-paced work environment with constant phone and email contact with students daily.

Benefits

• 100% tuition-free education for employees through the Master's degree program level.
• 75% tuition coverage at the Doctorate degree program level.
• Generous tuition benefits for employee's spouse, children and dependents.
• Ongoing professional development and growth.
• Outstanding benefits and work perks.
• Collaborative and supportive work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level