Service Tech.

Farmer Brothers•San Diego, CA

27d•$30 - $30•Onsite

About The Position

Farmer Brothers’ Revive™ Service & Restoration team specializes in installations and removals, maintenance plans, and emergency service for tea and coffee beverage brewing equipment. The Field Equipment Service Technician provides service and installation of coffee brewing and beverage equipment for a designated customer base, and is responsible for parts inventory, service-call closure, and accurate documentation of work assignments and time. The typical schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. On-call service is required, including weekend rotation and after-hours calls. The role involves local driving within a 100-mile radius in most markets, with regional travel potentially required. The position is based in San Diego, California.

Requirements

High school diploma or GED equivalent.
At least 3 years of mechanical and technical experience.
Valid driver’s license with a clean driving record.
Ability to travel within a 100-mile or greater radius of the branch location.
Ability to diagnose equipment issues and solve problems.
Ability to lift up to 60 pounds frequently.
Ability to prioritize and perform scheduled and unscheduled work, including emergency service calls, preventive maintenance, surveys, and installations.
Good oral and written communication skills.
Good customer service skills.
Ability to support and stand behind business goals.
Ability to identify issues, problems, or opportunities.
Ability to apply knowledge and skills practically on the job.
Awareness of one’s impact on others; active listening and effective communication with customers and management.
Ability to build rapport and cooperative relationships with customers.
Sound business judgment and decision-making skills.

Nice To Haves

Previous foodservice experience.
Previous electrical, plumbing, HVAC, or Tech Meter experience.

Responsibilities

Install, repair, and remove specified coffee and beverage dispensing equipment for customers in the designated regional geography.
Perform scheduled and unscheduled service activities, including emergency calls, preventive maintenance, surveys, and installations.
Participate in the on-call service schedule, including after-hours and weekend rotations.
Maintain spare-parts and equipment levels and reorder within replenishment guidelines.
Complete company-required documentation and activity verification, including call closure, detailed records of work performed, complete invoices, and required customer signatures.
Participate in planning, scheduling, and executing equipment installations.
Provide prompt and clear communication.
Relay customer feedback and requests to management or other departments.
Follow outlined service-level agreements for customer programs.
Manage and prioritize tasks to meet expectations.
Identify opportunities and proactively work to grow the business.
Work independently with little supervision and collaborate as needed.