MITS Field Engineer

DEX Imaging • Cleveland, OH

1d

About The Position

The Field Engineer is responsible for on-site technical work at DEX client sites and works closely with centralized services—including Helpdesk, NOC, and Project Engineering—to coordinate tasks requiring a physical presence at client offices. The role combines customer service with technical expertise. It includes travel to client sites to provide reactive and proactive support for clients and end users, as well as on-call duties as necessary.

The Field Engineer resolves technical issues involving Microsoft operating systems, Windows Server, workstation and server hardware, peripheral devices, networking, common client-server applications, cloud technologies, and virtualization. The position also requires developing detailed functional specifications, design documents, test plans, Statements of Work, and Bills of Materials.

Requirements

• Experience resolving technical problems and troubleshooting in a client-server environment.
• Ability to achieve high levels of customer satisfaction and billable/utilization hours.
• Comfort articulating in client-facing situations.
• Experience working in a self-directed, self-paced role while managing deadlines and conflicting priorities.
• Knowledge and experience with Microsoft-based servers and workstations, Active Directory, Microsoft Office 365, network firewalls and managed switches, SAN administration, switching and routing, backup and disaster recovery solutions, cloud-based technologies, virtualization technologies, and cybersecurity technologies such as EDR, MDR, and security awareness training.
• Experience developing detailed functional specifications, design documents, and test plans, including Statements of Work (SOWs) and Bills of Materials (BOMs).

Nice To Haves

• Bachelor’s degree in Computer Engineering, Computer Science, Information Systems, or a related technical field preferred.

Responsibilities

• Travel to client sites to provide reactive and proactive technical support to clients and end users.
• Perform on-site technical work at DEX client sites.
• Coordinate tasks requiring a physical presence with centralized Helpdesk, NOC, and Project Engineering services.
• Resolve technical issues involving Microsoft operating systems and Windows Server versions 2008, 2012, 2016, and 2019; workstation and server hardware; peripheral devices; networking; common client-server applications; cloud technologies; and virtualization.
• Be on call as necessary.
• Develop detailed functional specifications, design documents, test plans, Statements of Work (SOWs), and Bills of Materials (BOMs).

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed