Field Engineer, Boston

Carestream Health

20d•$33 - $42•Onsite

About The Position

Carestream Health is hiring a Field Engineer to support its X-Ray Systems business in the Boston territory. The role is based in a home office, and the engineer must live within the territory. The position manages customer relationships and services equipment at customer sites, primarily hospitals and imaging centers. Equipment serviced includes laser printers, networks, CR and DR X-ray imaging equipment, radio fluoroscopy equipment, and other hospital equipment. The role may require overnight travel. A company-provided vehicle, laptop, and cell phone are included. The Field Engineer installs, troubleshoots, services, and maintains equipment; resolves technical and customer issues independently; and may provide telephone, remote technical support, and remote diagnostics to healthcare customers and field partners. The position also supports service revenue growth while complying with state and federal regulatory requirements, and established training, quality, and safety requirements.

Requirements

Associate degree in electronics or an equivalent combination of education and experience.
At least 2 years of experience in diagnostic imaging or at least 4 years of experience in the electronics industry; field service experience is preferred.
Knowledge of computers and networking, with PC competency that includes Microsoft Office Suite products.
Ability to apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including using necessary tools and test equipment.
Ability to understand and use technical vocabulary to perform tasks from verbal or written instructions.
Ability to read and interpret schematics and site drawings with minimal assistance.
Strong organizational and multitasking skills, self-discipline, and ability to work independently in a high-pressure environment.
Ability to adapt to changing work requirements in a complex, fast-paced environment.
Ability to work effectively in a team-driven environment and share knowledge to achieve goals and objectives.
Exceptional customer service skills.
Effective written and verbal communication with employees and customers at various levels.
Valid driver’s license and driving record compliant with Fleet Policy.
Ability to meet customer-required certifications or credentialing for access to facilities.

Nice To Haves

Bachelor of Science degree in electrical engineering, electrical engineering technology, mechanical engineering, or mechanical engineering technology.
Experience with X-ray or complex medical devices.
Knowledge of Carestream equipment.

Responsibilities

Build customer credibility and trust through proactive customer visits.
Communicate promptly and regularly with customers and internal stakeholders about customer and equipment issues.
Identify and resolve customer issues with urgency and follow appropriate escalation processes.
Provide exceptional customer service by following customer entitlements, setting clear expectations, and meeting commitments and arrival times.
Understand customers’ businesses and competitive environments.
Generate service revenue growth by offering solutions aligned with the service portfolio.
Adopt, develop, and implement best practices; mentor others; and participate in the regional work team to improve team processes.
Follow applicable state and federal regulatory requirements and established training, quality, and safety requirements.
Manage company assets according to established processes and guidelines, including labor time, parts, tools and test equipment, vehicles, and business expenditures.
Complete administrative duties within established and regulatory timeframes, including timesheets, service work orders, expense reports, Field Change Orders, preventive maintenance, installation documents, and site and service documentation.
Independently resolve equipment and customer issues and complete preventive maintenance, Field Change Orders, installations, and related tasks.
Independently diagnose and resolve electronic, network, and mechanical problems, using available tools and support and following escalation processes as needed.
When asked, provide remote telephone support, technical support, and diagnostics to healthcare customers and field partners, escalating issues when appropriate.