Field Engineer Technician

Unisys•Memphis, TN

25d

About The Position

The Field Engineer Technician serves as a field engineer for large, complex clients across the company’s products and services. The role performs server and storage break-and-fix work, VIP deskside support, and high-level installation activities for storage and network devices. It uses advanced tools and technical knowledge to troubleshoot and resolve significant issues escalated by team members or clients. The position also tests and certifies mainframes, servers, and other infrastructure associated with networks and peripherals. The role requires a high school diploma or GED. A technical certification or associate degree may be required. Generally, 4–6 years of experience in the area of responsibility is expected. Access to export-controlled commodities and technology may be required; applicants should be eligible for any required U.S. Government authorizations.

Requirements

High school diploma or GED required.
May require a technical certification or associate degree.
Generally, 4–6 years’ experience in the area of responsibility.
Advanced understanding of hardware, software, and operating systems, and advanced troubleshooting capabilities.

Responsibilities

Serve as Field Engineer for large, complex clients across the range of company products and services.
Perform server and storage break-and-fix work.
Perform VIP deskside support activities.
Use advanced tools and technical knowledge to resolve client problems and conduct high-level installations for storage and network devices.
Troubleshoot and resolve significant issues escalated by team members and/or clients, using advanced knowledge of hardware, software, and operating systems.
Test and certify mainframes, servers, and other infrastructure associated with networks and peripherals.