Field Engineer Technician

Unisys•Norwich, CT

112d

About The Position

The Field Engineer Technician installs, repairs, and provides technical maintenance for PC products and component hardware and software, primarily at customer locations. The role ensures systems operate as designed, performs upgrades and maintenance, collaborates with technical teams, schedules services, completes administrative activities, and works directly with customers to support satisfaction and understanding of product functionality. Strong customer service skills are required. The position provides field engineering support to an assigned base of large and/or complex clients, takes ownership of onsite service activities, and performs advanced maintenance and lower-complexity installations. It also helps resolve systemic issues, supports teammates, contributes to client-services metrics and documentation, and recommends improvements to service delivery. The role may require access to export-controlled commodities and technology. Applicants should be eligible for any required U.S. Government authorizations. Unisys is an equal opportunity employer and provides reasonable-accommodation assistance to US job seekers who need it to participate in the hiring process.

Requirements

High school diploma or GED.
Generally, 2–4 years of experience in the area of responsibility.
Great customer service skills.
May require technical certification or an associate degree.

Responsibilities

Provide the full range of field engineering support for an assigned base of large and/or complex clients.
Take complete ownership of onsite service activities.
Perform advanced-level maintenance on all products, including lower-complexity installation activities.
Provide technical feedback on equipment, systems, and processes to improve service delivery.
Use advanced tools and technical knowledge to resolve customer issues and conduct scheduled installations.
Identify and resolve systemic issues within the team.
Provide technical assistance and expertise to other team members.
Contribute to improved client-services metrics, reporting, and documentation.
Monitor technical and process issues and proactively recommend service improvements to management and the team.
Schedule services, complete administrative activities, and work directly with customers to support satisfaction and understanding of product functionality.