Field Engineer Team Lead

GE HealthCare

3d•$94,400 - $141,600

About The Position

Provides the key local customer interface and day-to-day work direction for assigned personnel at specific accounts, ensuring customer satisfaction and Service Excellence per contract. The role may include technical service work up to 40%, but its primary focus is leadership support and mentoring for the team. The position supports the Service Director with workforce planning, operational metrics, performance management activities, and financial performance tracking. It is accountable for customer relationships at assigned sites and for maintaining service quality, accurate reporting, approved parts inventory, and compliant vendor service delivery. The role also involves maintaining technical knowledge of medical equipment, instructing hospital personnel, and meeting applicable health, safety, environmental, and regulatory requirements. The position requires availability after hours and/or participation in a rotating on-call schedule, including weekends. It includes physical duties such as lifting, carrying, pushing, and pulling up to 35 pounds unassisted, along with frequent movement and extended periods of sitting and standing. For U.S.-based positions, the annual pay range is $94,400–$141,600. The position may also be eligible for performance-based incentive compensation, including cash bonuses and/or long-term incentives. Relocation assistance is not provided.

Requirements

An associate degree in a related field or equivalent military education and six years of experience servicing electronic equipment; alternatively, a high school diploma or GED and eight years of relevant experience.
Advanced technical capabilities, including troubleshooting, repair, and installation.
A valid driver's license that must be maintained.
Experience with web applications and Microsoft suite of products.
Legal authorization to work in the United States; employment visa sponsorship is not available now or in the future.
Ability to be available after hours and/or work a rotating on-call schedule, including weekends.
Demonstrated ability to manage multiple competing priorities while maintaining customer satisfaction.
Ability to lift, carry, push, and pull up to 35 pounds unassisted.
Ability to frequently bend, stoop, twist, climb, crouch or squat, kneel or crawl, and sit and stand for long periods.
Ability to reach at, above, and below shoulder level; flex and extend the neck; and perform tasks requiring good hand and finger dexterity.
Commitment to the company's stated behaviors: acting with humility and building trust, leading with transparency, delivering with focus, driving ownership, and maintaining integrity.

Responsibilities

Use knowledge of customer contracts, as directed, to ensure obligations are met.
Prioritize service, assign personnel, and follow up on commitments.
Mentor the team in technical, administrative, communication, and customer-relations matters.
Promote a positive outlook and attitude and help facilitate change management throughout the team.
Assist the Service Director with field engineer workforce planning and deployment to ensure efficiency and balance.
Assist the Service Director in driving operational metrics, including debrief delay, service request closure, preventive maintenance, field modifications, and inventory.
Contribute to performance management activities in support of the Service Director.
Share on-call responsibilities or service-call escalation coverage.
Manage customer relationships at assigned sites and ensure service quality through frequent customer contact and formal quality reviews.
File expense, time, and service reports promptly and accurately.
Assist the Service Director with tracking and analyzing financial performance.
Maintain approved parts inventory and manage vendor service delivery in compliance with GE HealthCare policies.
Maintain technical knowledge of current standards for the safe and effective use of medical equipment through instruction.
Instruct hospital personnel on equipment operation, diagnostics, effective use, and repair.
Meet Health and Human Services, Environmental Health and Safety, and other applicable regulatory requirements.
Communicate and partner effectively with teammates and colleagues.
Comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations.
Complete planned Quality and Compliance training within defined deadlines.
Immediately identify and report customer quality or compliance concerns to the Quality Organization.
Document work orders, vendor service reports, time and expense reports, preventive maintenance activities, purchase orders, and other duties accurately and on time.
Complete one site safety inspection per month.
Ensure all test equipment is tracked and calibrated on time.