Field Engineer III (Seattle)

Northwest Open Access Network • Seattle, WA

3d • Remote

About The Position

Field Engineers (FE) use their technical expertise and project management skills to provide critical network support to NoaNet customers. Doing so requires the application of a range of services and engineering solutions involving different modes of communication and information transfer, such as wireless telephony services, radio and satellite communications, optical, internet and broadband technologies. Field Engineers are assigned a specific geographic area and are responsible for all order fulfilments therein. FEs work both independently and in concert with the NOC, Sales and OFT departments to meet customer needs. FEs use their own knowledge, experience, technical know-how and independent judgement to answer and resolve customer inquiries, engineer services, complete orders, facilitate and implement solutions. FE’s provide a range of services and solutions to internal stakeholders, customers and network providers. Most FE work is carried out on an order/project basis with tight deadlines and well-defined milestones for delivering project objectives. FEs manage all aspects of service delivery including customer coordination and planning, service design and configuration, hardware installation, testing, performance verification and CSM (Customer Service Management). FEs also prepare detailed technical and operational documents to be utilized by the customer and/or other departments.

Requirements

• Understanding of IP/Ethernet routing and switching
• Experienced with MPLS technologies
• Experienced with Routing Protocols
• Configuring and troubleshooting Ethernet circuits (VLANs) on a service provider network
• Advanced network trouble-shooting skills, including familiarity with Wireshark, RFC2544, y.1564 and use of other packet analysis tools
• Advanced knowledge of Core, Distribution, and Access layer designs and topologies
• Familiarity with best network security practices
• Knowledge and experience with process management and improvement techniques
• Ability to independently manage projects from order through implementation
• Ability to interface with a larger team on major projects
• Ability to work with a small team to see localized network upgrades from start to finish
• Strong organizational, coordination, written and verbal communication skills
• Ability to work independently as well as in a team environment
• Strong people skills and the willingness to be accountable for results
• Ability to set own priorities as well as manage time responsibly
• Must have excellent customer relationship skills
• Demonstrated knowledge and understanding of Passive Optical Network (PON) systems, including deployment, and basic troubleshooting.
• Working knowledge of wireless network links, including point-to-point and point-to-multipoint technologies.
• Minimum of three year of increasing responsibility and experience in a telecommunications central office OR Operations environment is required.
• High School diploma or equivalent required.
• Associates’ degree in Telecommunications, Computer Science or related field required; OR a combination of relevant education and/or work experience sufficient to perform the duties may be substituted for the degree on a year-for-year basis.
• Must pass background check.
• Must maintain and possess a valid driver’s license, proof of insurance, and a satisfactory driving record.

Nice To Haves

• Experience with one or more of the following vendors is highly desirable: ADVA, Nokia, Cisco, Juniper, and Cambium.
• Industry specific certifications are highly valued and can contribute toward education.
• Certifications of preference; Nokia, CCNA (Cisco), Juniper certifications preferred.

Responsibilities

• Available for on-call support 24/7/365 (excluding scheduled PTO)
• Consulting and engineering services to internal stakeholders, customers and network providers
• Performs the technical evaluation needed to address a given concern
• Prepares the technical documentation for systems and telecommunication solutions/requisitions
• Daily travel to customer job sites
• Planning and coordinating with customers
• Provide network engineering expertise to network providers
• Installation, testing and verification of network equipment
• Configuring and troubleshooting Ethernet circuits (VLANs)
• Configuring and troubleshooting Optical Networks (DWDM, SONET, etc.)
• Collaboration with the NOC on turn-ups and maintenances
• Performing maintenances
• Maintaining inventory and updating records with new location of inventory
• Updating records with up-to-date information on new installs and after maintenances of inventory and circuit information
• Working with the NOC on the resolution of trouble tickets they are assigned and provide relevant and timely updates.
• Advanced troubleshooting and assistance with lower tier of Field engineering the NOC and customers on trouble tickets and new turn-ups
• Ensure all equipment needed is in hand for any network installs or maintenances
• Review and comment on MOPs to ensure understanding of the work being performed and correctness of information in the MOP
• Prepare and submit MOPs for localized network maintenances
• Basic troubleshooting of HVAC systems
• Installation of DC powered equipment
• Providing OTDR shots to the NOC and engineering and troubleshooting of fiber breaks
• Clearly labeling fibers and equipment and keeping records up to date as connections and/or equipment are added or removed
• Provide training to Tier I and II field engineers
• Be an escalation point for Tier I and II field engineers
• Be a subject matter expert for the network and relevant procedures

Benefits

• Defined Benefit Retirement Plan through the WA State Department of Retirement Systems
• 457b Optional Supplement Plan
• Medical, Dental and Vision insurance
• Accidental Death and Long Term Disability Plan
• Combined Paid Leave
• 11 Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree
• Number of Employees: 1-10 employees