Field Engineer II

Telsource Corporation•Syracuse, NY

About The Position

Acuative is seeking a Field Service Technician to provide installation and maintenance services for voice and data networks, servers, computer systems, retail technology systems, and other network-based hardware. The successful candidate will spend most of their time covering an assigned market area and must be willing to travel to job sites, including locations four or more hours away. Technicians may work alone and are guaranteed 40 hours of pay per week, even if they are not dispatched for all 40 hours. The role includes paid training and ongoing support for assigned jobs. Training may cover routers, switches, rack and stack, and structured cabling. The full-time position is benefits-eligible and includes a company vehicle, gas card, inventory, and tools. Candidates must have a clear driver’s license with no more than four points and a COVID-19 vaccination. Work is mostly Monday through Friday, with overtime and after-hours call-out pay opportunities. On-call, after-hours, and weekend work may be required. Acuative is a drug-free workplace.

Requirements

Have a valid driver’s license and good driving record; the introductory requirements specify no more than four points.
Have a COVID-19 vaccination.
Be willing to travel as needed, including to distant job sites.
Be able to work alone.
Be able to lift up to 50 pounds above head.
Be able to climb ladders and work from lifts or ladders at heights of 30 feet or more.
Be willing to work mostly Monday through Friday, with on-call, after-hours, overtime, and weekend work as required.
Associate’s degree in information technology or equivalent experience.
Ability to follow detailed job documents.
Ability to operate basic power tools such as drills and saws.

Nice To Haves

Working knowledge of networking hardware and topologies.
Familiarity with Cisco networking products and the Cisco command-line interface.
Understanding of telephony systems such as VoIP, PBX, and key systems, with hands-on hardware and troubleshooting ability.
Knowledge of computing hardware and ability to provide desktop PC and/or server break/fix support.
Experience physically installing routers, switches, wireless access points, servers, POS systems, digital signage systems, and peripheral equipment.
Ability to provide configuration support for technology platforms through console and remote applications.
Experience identifying and extending LEC circuits.
Familiarity with cabling standards and ability to pull and terminate cabling in varied customer environments.
Working knowledge of Microsoft Office applications, including Excel and Word.
Experience installing low Earth orbit satellites, such as Starlink, and/or fixed wireless antennas.
CompTIA, Cisco, cabling, satellite, PBX, or VoIP system certifications.

Responsibilities

Install and maintain networking hardware, including routers, switches, and wireless access points.
Install and maintain telephony equipment and circuits.
Install and support retail technology systems, including point-of-sale systems, digital signage, and video surveillance systems.
Perform circuit extensions and structured cabling work.
Conduct site surveys and site audits.
Install low Earth orbit satellite receivers, cables, and hardware.
Install fixed wireless antennas, cables, and hardware.
Submit job-related documents and deliverables accurately and on time.
Maintain the company vehicle, inventory, and tools to departmental standards.
Travel as needed to meet customer service-level agreements.