Field Engineer II

Telsource Corporation•Memphis, TN

About The Position

Acuative is seeking a Field Service Technician to provide installation and maintenance services for voice and data networks, servers, computer systems, retail technology systems, and other network-based hardware. The successful candidate will spend most of their time covering an assigned market area and must be willing to travel, including to service tickets located four or more hours away. Technicians may work alone and are guaranteed 40 hours of pay per week, even if they are not dispatched for 40 hours. The position is full-time and benefits-eligible. Acuative provides a company vehicle, gas card, inventory, paid training, and job-specific support. Training may cover routers, switches, rack and stack, and structured cabling. Selected candidates must attend a hardware and cabling training course at Acuative’s Global Technology Center in Strongsville, Ohio. Candidates must have a clear driver’s license with no more than four points and be Covid-19 vaccinated. The role generally follows a Monday–Friday schedule, with opportunities for overtime and call-out pay after hours. On-call, after-hours, and weekend work may be required. Applicants must be able to lift up to 50 pounds overhead and climb a ladder. Acuative is a drug-free workplace.

Requirements

Valid driver’s license with a good driving record; the introductory description specifies no more than four points.
Covid-19 vaccination.
Willingness to travel as needed, including to jobs several hours away.
Ability to lift up to 50 pounds overhead and climb a ladder.
Ability to work independently and follow detailed job documents.
Associate degree in Information Technology or equivalent experience.
Working knowledge of networking hardware and topologies.
Familiarity with Cisco networking products and Cisco command-line interface (CLI).
Understanding of telephony systems, including VoIP, PBX, and key systems, and ability to provide hands-on hardware and troubleshooting support.
Knowledge of computer hardware and ability to provide break/fix support for desktop PCs and/or servers.
Ability to physically install varied hardware, including routers, switches, WAPs, servers, POS systems, digital signage systems, and peripherals.
Ability to provide configuration support for technology platforms through console and remote applications.
Experience with local exchange carrier (LEC) circuit identification and extensions.
Familiarity with cabling standards and ability to pull and terminate cabling in varied customer environments.
Ability to operate basic power tools, such as drills and saws.
Ability to work on ladders and lifts where required.
Working knowledge of Microsoft Office applications, including Excel and Word.
Willingness to work mostly Monday through Friday, with possible overtime, call-outs, on-call, after-hours, and weekend work.

Nice To Haves

CompTIA, Cisco, cabling, or PBX system certifications.
Experience installing LEO satellite equipment, such as Starlink, and/or fixed wireless antennas.

Responsibilities

Install and maintain networking hardware, including routers, switches, and wireless access points (WAPs).
Install and maintain telephony equipment and circuits.
Install and support retail technology systems, including point-of-sale (POS), digital signage, and video surveillance systems.
Perform circuit extensions and structured cabling.
Conduct site surveys and site audits.
Install low Earth orbit (LEO) satellite receivers, cables, and hardware.
Install fixed wireless antennas, cables, and hardware.
Submit all job-related documents and deliverables accurately and on time.
Maintain the company vehicle, inventory, and tools according to departmental standards.
Travel as needed to meet customer service-level agreements.