Field Engineer II

Telsource Corporation•Fairfield, NJ

About The Position

Acuative is seeking a Field Engineer II to provide field installation and maintenance services for voice and data networks, servers, computer systems, retail technology systems, and other network-based hardware. The successful candidate will spend most of their time covering an assigned market area and may receive tickets requiring travel four or more hours away. The role often involves working alone and requires willingness to travel as needed to meet customer service-level agreements. The position is full-time and benefits eligible. Acuative provides a company vehicle, gas card, inventory, paid training, and support for routed jobs. Technicians are guaranteed 40 hours of pay per week even if they are not dispatched for 40 hours. The schedule is mostly Monday through Friday, with the opportunity for overtime and call-out pay after hours. On-call, after-hours, and weekend work may be required. Selected candidates must attend a hardware and cabling training course at Acuative’s Global Technology Center in Strongsville, Ohio. Acuative is a drug-free workplace.

Requirements

Valid driver’s license with a good driving record; eligibility requires no more than four points on the license.
Must have received the Covid-19 vaccination.
Willingness to travel as needed, including to jobs four or more hours away, to meet customer SLAs.
Ability to work alone and to work on ladders or lifts, including at heights of 30 feet or more.
Ability to lift up to 50 pounds above head.
Ability to operate basic power tools such as drills and saws.
Ability to follow detailed job documents.
Associate’s degree in information technology or equivalent experience.
Willingness to work mostly Monday through Friday, with on-call, after-hours, overtime, and weekend work potentially required.

Nice To Haves

Working knowledge of networking hardware and topologies.
Familiarity with Cisco networking products and interfacing through Cisco CLI.
Understanding of VOIP, PBX, and key systems, with hands-on hardware and troubleshooting capability.
Knowledge of computing systems hardware and ability to provide desktop PC and/or server break/fix support.
Experience physically installing routers, switches, wireless access points, servers, POS systems, digital signage systems, and associated peripheral equipment.
Ability to provide configuration support for technology platforms through console and remote applications.
Experience with LEC circuit identification and extensions.
Familiarity with cabling standards and ability to pull and terminate cabling in varied customer environments.
Working knowledge of Microsoft Office applications, including Excel and Word.
Experience installing LEO satellites such as Starlink and/or fixed wireless antennas.
CompTIA, Cisco, cabling, satellite, PBX, or VoIP system certifications.

Responsibilities

Install and maintain networking hardware, including routers, switches, and wireless access points.
Install and maintain telephony equipment and circuits.
Install and support retail technology systems, including POS, digital signage, and video surveillance systems.
Perform circuit extensions and structured cabling.
Conduct site surveys and site audits.
Install LEO satellite receivers, cables, and hardware.
Install fixed wireless antennas, cables, and hardware.
Submit all job-related documents and deliverables accurately and on time.
Maintain the company vehicle, inventory, and tools to departmental standards.
Provide installation and maintenance services for voice and data networks, servers, computer systems, retail technology systems, and other network-based hardware.