Field Engineer

Shift5 is hiring Field Engineers to join their team. They are seeking engineers at all experience levels who have a passion for cybersecurity, technology development, and exceptional customer service delivery. In this role, you will become a subject matter expert in the vehicles and weapon systems used by DoD and commercial customers. You will be responsible for developing engineered solutions to complex problems, as well as providing technical support and expertise to customers. The ideal candidate will have excellent communication skills, a deep knowledge of cybersecurity, and a passion for data analysis.

• Provide leadership and direction to orchestrate the overall delivery of Shift5's products in highly complex customer environments
• Understand the Shift5 technology stack and successfully deploy it in support of PoC and production installations
• Steer the customer to successful business outcomes
• Foster and manage successful relationships with senior executive stakeholders, managing expectations, and achieving successful outcomes
• Partner with Shift5 account teams as the technical voice of authority for the customer to drive successful engagements
• Orchestrate the delivery ecosystem across a varied environment of technology and partners, connecting cross-functional, and virtual project teams to deliver a successful program
• Manage and facilitate customer problems and solution escalation, serving as a liaison with Shift5 Senior Leadership to ensure effective resolution
• Learn the breadth and depth of Shift5 resources, organizations and people, engaging them as necessary to help close business and see customers through to full operationalization of Shift5 technologies
• Continually demonstrate a growth mindset, acquiring new skills while maintaining your development and adaptability
• Travel up to 40% in the U.S. required for this role

• Higher education preferred (Bachelor’s degree in related field or equivalent experience)
• Related field engineering experience
• Experience supporting the development and/or deployment of complex government and private sector systems or networks
• Mastery of several of the following:
• Linux
• OS container technologies
• Networking and serial communication protocols
• Network and device security concepts
• Data analysis
• Electrical engineering or electronics
• Outstanding written and spoken communication skills
• Ability to excel under pressure
• Comfortable working in various environments and situations
• Fundamental knowledge of real-time communication protocols and serial bus messaging
• Deep knowledge of cybersecurity
• Passion for data analysis and turning raw data into actionable insight
• Ability to bring calm to chaos and work through complex technology challenges
• Strong leadership and direction skills
• Ability to successfully deploy Shift5 technology in support of proof of concept and production installations
• Ability to steer customers to successful business outcomes
• Ability to foster and manage relationships with senior executive stakeholders
• Technical voice of authority for customers
• Ability to orchestrate the delivery ecosystem across varied technology and partners
• Ability to manage and facilitate customer problems and solution escalation
• Willingness to travel up to 40% in the U.S.

• Competitive salary and stock options
• Employer-paid medical, dental, and vision coverage for employees and their families
• Health Savings Account with annual employer contributions
• 401k with employer contributions
• Employer-paid Life Insurance
• Uncapped paid time off policy
• Flexible work and remote work policy
• Tax-deferred public transit benefits with Metro SmartBenefits (DC/MD/VA)
• Inclusive culture that embraces diversity and belonging
• Equal Opportunity Employer