Field Engineer 4
Ampcus Inc.•Lakewood, NJ
•Onsite
About The Position
Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.
Requirements
- Must have a reliable personal vehicle and valid car insurance.
- Minimum 1 year of hands-on laptop and desktop break-fix experience.
- General knowledge of laptop/desktop hardware and software.
- Basic knowledge of Microsoft applications.
- Ability to troubleshoot and resolve basic/non-complex technical issues.
- Must be comfortable with extensive local/regional driving.
- Client and/or governmental clearance may be required.
- Police/criminal background verification clearance may be required.
- Must successfully complete required product training.
- Must pass drug and background screening.
- Must be able to obtain required computer certifications within the specified timeframe.
Nice To Haves
- Computer-building or PC assembly experience preferred.
Responsibilities
- Perform field service and break-fix repairs for laptops and desktop computers throughout the assigned metro and surrounding areas.
- Replace hard drives, motherboards, keyboards, LCDs, and other computer components.
- Perform whole-unit equipment swaps when required.
- Repair or replace PC peripherals.
- Diagnose and resolve basic hardware and software issues.
- Travel extensively between customer/service locations.
- Close service tickets in real time using the assigned call-management system and company-provided phone.
- Maintain accurate documentation of service activities, time, and location.
Benefits
- Mileage reimbursement according to standard mileage policy.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
