Field Director, Austin

Banfield Pet Hospital•College Station, TX

About The Position

The Field Director leads performance across Banfield Pet Hospital locations in the Austin market, with a focus on achieving OGSMs through the Five Principles, the Associate Concept, and direct leadership. The role develops and supports Practice Managers and works with the Director of Veterinary Quality (DVQ) and Area Chiefs of Staff to build effective hospital teams, maintain safe and engaging environments, and improve medical quality and business performance. The Field Director is accountable for hospital leadership and paraprofessional retention across the market. This includes developing Practice Managers and other team members, supporting recruitment and retention, strengthening preventive-care culture, ensuring compliance with hospital standards and applicable laws, and overseeing operational and financial performance. The role requires 80% travel and residence in the assigned region, with the ability to establish and maintain a home office.

Requirements

Bachelor’s degree in Business Administration or a related field, or an equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities.
Five years of experience in a multi-location service industry.
At least three years of line manager experience.
Ability to work at a computer for long periods.
Ability to reason, remember, perform mathematics, and read, write, and speak English proficiently.
Ability to follow written, oral, or diagrammed instructions and solve problems involving several variables.
Ability to stand, walk, stoop, kneel, crouch, and climb, and to lift, carry, or move up to 50 pounds.
Good hand-eye coordination, arm-hand-finger dexterity, grasping ability, and visual acuity to use a keyboard and operate necessary equipment.
Ability to travel 80% and live in the assigned region while establishing and maintaining a home office.

Nice To Haves

Experience hiring and staffing, leading a variety of people, and developing next-level leaders.
Medical background, such as veterinary or human healthcare or pharmaceutical experience.

Responsibilities

Live and exemplify the Five Principles of Mars, Inc. within self and team.
Build a culture of Preventive Care in each hospital and ensure teams understand the foundation and delivery of Optimum Wellness Plans.
Develop, coach, and support Practice Managers to lead hospital teams in delivering high-quality care and service while maximizing efficiency, productivity, and profitability.
Develop paraprofessionals’ skills and abilities through clear communication of expectations and performance.
Ensure compliance with practice protocols, policies, procedures, and local, state, and federal laws, including requirements related to OSHA, hazardous waste, business permits, and asset-protection audits.
Enforce Banfield standards and build the brand through medical and non-medical standards.
Lead hospitals across the market and support paraprofessional retention.
Create and conduct a performance development plan and formal review for each Practice Manager at least annually; where a hospital has no Practice Manager, do so for each paraprofessional in that hospital.
Build exceptional engagement and community among market doctors, veterinary technicians, and leaders.
Support the DVQ and Area Chiefs of Staff in improving doctor engagement and retention.
Ensure effective execution of OGSM performance, including financial results, and partner with the DVQ on quality and compliance KPIs and the quality OGSM.
Recruit, hire, coach, supervise, and mentor Practice Managers, Veterinary Technicians, and paraprofessionals in the assigned market.
Support the DVQ in recruiting, hiring, coaching, and supervising doctors; maintain relationships with LVT schools and pursue outside sourcing.
Complete quarterly market inventory and hospital invoice approvals.
Manage effective doctor scheduling and ensure hospital leaders schedule paraprofessionals effectively to meet associate, client, and business needs.
Perform other duties as assigned.

Benefits

Comprehensive medical, dental, and vision insurance.
401(k) and Roth retirement plans with a company match.
Paid time off and holidays.
Mental health and wellbeing resources, including free coaching and counseling sessions.
Company-paid associate life insurance and optional supplemental life insurance.
Company-paid short- and long-term disability.
Flexible Spending Accounts (FSA).
Health Savings Account (HSA).
Paid parental leave for birth and adoption.
Continuing education allowance for eligible positions.
Backup child and elder care and family support resources.
Fertility and family-building support.
Digital exercise therapy program.
Voluntary protection benefits for hospital stays, critical illness, and accidents.
Legal plan.
Identity protection.
Commuter benefits.
Three free Optimum Wellness Plans for pets.
Exclusive discounts on products and services.