Field Connection Specialist

ImOn Communications, LLC•Dubuque, IA

5d•Onsite

About The Position

At ImOn Communications, we’re more than a technology provider, we’re a team of people passionate about keeping our community connected. As a Field Connection Specialist, you will be the face of ImOn in the customer’s home. You will install, operate, inspect, maintain, and service ImOn’s high speed internet and digital phone equipment. In addition, you will communicate with customers on-site, encouraging them to upgrade equipment or service packages. Whether you’re beginning your career or bringing years of hands-on experience, this role offers training, and clear advancement paths that let you grow at your own pace. The schedule will be Sunday off, with one day in the week off (Wednesday or Thursday) after an initial training period.

Requirements

High-school diploma or equivalent GED or work experience
Valid state-issued driver’s license with a driving record that allows employee to be insured by ImOn’s insurance carrier.
Good Communication Skills: Job Requires effective communication with customers and coworkers.
Social Orientation: Job requires being personally connected to customers, colleagues, and communities we serve.
Leadership: Job requires creativity and willingness to lead, take charge and offer opinions and direction.
Attention to Detail: Job requires being careful about detail and thorough in completing work tasks.
Ability to meet company training and safety certification standards
No experience required (for Level I)

Nice To Haves

At least 2 years of telecommunications installation experience (for Level II)

Responsibilities

Set-up service for customers, installing, connecting, or adjusting equipment.
Test equipment to ensure proper functioning.
Travel to customers’ premises to install, maintain, or repair electronic reception equipment or accessories.
Measure signal strength at utility pole or customer premises, using electrical test equipment.
Inspect or test lines or cables, recording and analyzing test results, to assess transmission characteristics and locate faults or malfunctions.
Access specific areas to string lines or install terminal boxes, auxiliary equipment, by climbing ladders or entering crawl spaces.
Explain cable service to subscribers after installation and collect any installation dues that are due.