Field Connection Specialist I, II or III

ImOn Communications, LLC•Sioux City, IA

10d

About The Position

The Field Connection Specialist installs, operates, inspects, maintains, and services ImOn Communications’ high-speed data and digital phone equipment. The role includes carrying out safe and efficient operations and maintenance of tools and equipment while helping customers stay connected. The position is based in Sioux City, Iowa, in the Install department, and is full-time. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with participation in an on-call rotation after training.

Requirements

High school degree or equivalent.
Ability to participate in the on-call schedule.
Ability to communicate effectively with customers and coworkers.
Demonstrated creativity and willingness to lead, take charge, and offer opinions and direction.
Ability to meet company training and safety certification standards.
Valid driver’s license and a motor vehicle record that meets company requirements and permits operation of an ImOn-branded vehicle.
Level I: No experience required; demonstrate a strong work ethic and dependability.
Level II: At least 2 years of telecommunications installation experience; understanding of customer-premises equipment (CPE), modems, set-top boxes, ONTs, and routers and their use; successful completion of a Fiber to the Home (FTTH) install or similar; experience with VoIP installations.
Level III: At least 3 years of telecommunications installation and service experience; understanding of voice and data networks; experience installing SMB Telecom Services; basic understanding of power levels; ability to execute service calls as needed.

Nice To Haves

Strong communication and customer service skills.
A positive, professional attitude, including in challenging situations.
Technical curiosity and willingness to learn.
Dependability and attention to detail.
Ability to work independently and as part of a team.
Comfort working outdoors and at heights, including ladder work and crawl spaces.

Responsibilities

Set up customer service by installing, connecting, or adjusting equipment.
Test equipment to ensure it functions properly.
Travel to customer premises to install, maintain, and repair electronic reception equipment or accessories.
Measure signal strength at utility poles or customer premises using electrical test equipment.
Inspect or test lines and cables, record and analyze test results, and assess transmission characteristics and locate faults or malfunctions.
Splice drops.
Read and interpret splicing documents and installation prints.
Assist with infrastructure maintenance.
Participate in the on-call rotation for residential and commercial service.

Benefits

Competitive pay.
Comprehensive health, dental, and vision insurance.
401(k) with company match.
Paid time off, including vacation, holidays, and sick days.
Company-provided tools, uniforms, and vehicle for field roles.
Employee discounts on services and partner programs.
Wellness and employee assistance programs.
Company-supported certifications and structured advancement.
Comprehensive onboarding and ongoing learning.
Advancement and rewards based on quality, efficiency, and customer satisfaction results.