Field Clinical Specialist, Pittsburgh South/West Virginia

Terumo•Charleston, WV

10d•$87,000 - $105,000•Onsite

About The Position

The Field Clinical Specialist serves as a subject matter expert, providing product support, education, training, and insight on the proper use of specialty medical devices in selected diagnostic and interventional procedures. The role may proctor physicians and ancillary staff, provide customer in-services and presentations, and deliver specialized technical training in clinical and surgical environments. It collaborates with internal teams on product-training support, materials, programs, and initiatives in the field, with occasional work requested at the home office or manufacturing facility. This is a field-based role supporting Terumo Interventional Systems (TIS) products and customers in the Pittsburgh South/West Virginia territory. The specialist trains internal and external customers, serves as a company liaison on clinical and technical matters, supports clinical events, and helps resolve product and procedure-related issues. The role requires daily travel to customer accounts, approximately 70% overnight travel by car or air, and occasional weekend travel. It involves regular entry into hospitals and medical facilities, including interventional radiology suites, catheterization labs, and operating rooms, where appropriate gowning, prolonged standing, hospital protocols, biohazard awareness, and radiation protection are required.

Requirements

Hold technical or professional health services licensure from an accredited licensing entity, such as RT, RCIS, or RN, or have a four-year bachelor's degree in health sciences or a related science field.
Have at least 3 years of experience in a clinical setting related to peripheral or cardiology care if qualifying through a bachelor's degree.
Have at least 3 years of scrubbing experience in a Cath Lab or Interventional Radiology environment.
Have strong technical and clinical knowledge of human anatomy, physiology, and medical procedural techniques, preferably endovascular and/or cardiac.
Be able to quickly develop thorough knowledge of company products and their recommended use.
Be able to handle customer inquiries, provide company information and reference materials, and analyze product applications or misapplications to diagnose usage, manufacturing, or product-failure issues.
Have strong interpersonal and analytical skills, training ability, and the ability to stay current with technology, company products, and accepted medical practices related to the products and procedural area.
Be able to manage several time-constrained projects simultaneously while educating and satisfying internal and external customers.
Be able to present and communicate complex clinical and technical data effectively to people with varying backgrounds and levels of scientific knowledge.
Be able to apply business understanding to clinical support and customer-facing or sales-force interactions.
Be able to drive a personal automobile daily to and from customer accounts and drive long distances as necessary.
Be able to meet hospital vendor credentialing requirements, including applicable training, background checks, and proof of immunization.
Be able to access and work in IR suites, catheterization labs, and operating rooms; wear appropriate gowning; stand for long periods; follow hospital protocols; and remain aware of potential bloodborne-pathogen biohazards.
Have knowledge of radiation exposure and protections and be able to work in areas where ionizing radiation is present.

Nice To Haves

Prior experience as a Field Clinical Specialist with a medical device company.

Responsibilities

Train physicians, clinicians, technicians, and other internal and external customers in the proper techniques and use of therapeutic and diagnostic TIS products.
Serve as a company liaison with customers on clinical and technical matters related to company initiatives, projects, and products.
Communicate clinical and technical issues verbally and in writing with marketing and sales teams.
Operate computer simulation equipment and support vessel model units at trade shows, local clinical meetings, and PACE-sponsored courses to deliver product and procedure education.
Develop and maintain clinical communications that support, document, and drive appropriate product utilization.
Work with sales, marketing, internal departments, and customers to resolve clinical and technical problems.
Support clinical seminars and medical-society-sponsored symposia and courses.
Visit key customers to evaluate products, maintain customer relationships, gain competitive knowledge, and identify new product concepts or enhancement ideas.
Ensure clinical compatibility among TIS products within the scope of procedural application.
Work with marketing and sales to implement tactics that support strategic goals and product-related objectives, and provide feedback through the Product Performance Reporting process.
Support appropriate use of TIS products in accordance with patient safety and intended use.
Maintain compliance with TMC Quality Systems requirements, including promptly forwarding customer complaints to Quality Assurance and ensuring customer-facing promotional messaging and materials are clinically accurate and comply with AdvaMed guidelines and Terumo policy.
Maintain knowledge of and adherence to regulations governing promotional materials; follow good clinical practice and Design Control procedures when participating in product development and clinical activities; and comply with applicable FDA regulations, international guidelines, and Terumo policies.
Perform other job-related duties as assigned.