Field Claims Representative - Pittsburgh

Acuity•Pittsburgh, PA

3d•Onsite

About The Position

Acuity is seeking a Field Claims Representative to investigate, record facts, preserve evidence, and determine coverage. The representative evaluates liability, exposure, and subrogation potential, and arranges for the disposition of claims through settlement or denial, including litigation. In this role, duties and responsibilities are to be carried out in the field and in person with a high level of frequency. Candidates must be located in, or willing to relocate to, Western Pennsylvania or Greater Pittsburgh areas for this opportunity. Internal deadline to apply: June 19th, 2026.

Requirements

College degree or equivalent.
Minimum 5 years of insurance claims experience required.
Knowledgeable in all matters relating to property and casualty claims practices, policies and procedures.
Good written and verbal communication skills.
Organizational and time management skills.
Basic understanding of state statutes and case laws.
Customer service oriented.
Efficient use of laptop and associated software, including e-mail and word processing.
Work independently.
Must have a valid driver’s license and an acceptable motor vehicle record to operate a corporate vehicle.

Nice To Haves

multi-line and/or field adjusting experience preferred.
Trucking Litigation background is a plus.

Responsibilities

Organizes work and arranges for immediate contact with all pertinent parties surrounding claim assignment.
Completes a thorough investigation to determine coverage, assess liability and evaluate damages.
Conducts investigations and provides customer follow-up in person.
Evaluates, revises or recommends reserve changes.
Inspects and determines property damage.
Understands basic anatomy, medical terminology and has ability to decipher medical records and bills.
Identifies and pursues all subrogation opportunities.
Employs customer service concepts and requirements.
Identifies potentially fraudulent claims and promptly refers them to the SIU.
Maintains a sense of urgency while implementing proactive claim handling plans and procedures.
Properly and effectively utilizes sound judgment, discretion and settlement authority to resolve claims through negotiation, settlement or denial.
Handles all claims as assigned, including claims in other districts as requested.
Maintains positive attitude.
Always represents the Company in a professional manner.
Maintains company property in good working order, requests new equipment and secures authorization for repairs.
Maintains working relationship with field sales force and underwriting department in securing and giving information on claims and regarding the risk desirability of insureds.
Supervises and directs defense attorneys in preparing a case for trial, including attending mediations and depositions.
Must have a valid driver’s license and an acceptable motor vehicle record to operate a corporate vehicle.
Regular and predictable attendance.
Performs other duties as assigned.