Claims - Field Claims Representative

Georgia Farm Bureau • Savannah, GA

1d • Hybrid

About The Position

This position is responsible for evaluating, handling, and adjusting assigned property or other claims from Members and other Claimants. The role requires maintaining high customer satisfaction levels through professionalism, integrity, fairness, and promptness. The Field Claims Representative will also assist the Field Claims Supervisor with the development of other Claims Representatives, including workload management and problem-solving. Maintaining satisfactory levels of productivity and claims handling cycle time, as well as continuing job skill development through training, are key aspects of this role. The representative is responsible for cycle time, severity, quality of claims, customer satisfaction level, and their own professional development.

Requirements

• 2+ years of college and 3+ years P&C adjusting experience or Bachelor's Degree and 1+ years P&C adjusting experience or 5+ years Property & Casualty adjusting experience with some emphasis on Property adjusting.
• Must be able to organize and prioritize work.
• Must have knowledge of office administration procedures and able to operate most standard office equipment.
• Must pay attention to detail in composing and proofing materials.
• Must be self-motivated with initiative and ability to make decisions and accept responsibility.
• Be flexible to respond to unexpected situations that require immediate attention.
• A high level of confidentiality is to be maintained.
• Must be able to read, analyze and interpret procedures, regulations, instructions, manuals and other documents as required.
• Excellent telephone, public relations and oral/written communication skills are required.
• Must be able to solve practical problems and deal with a variety of concrete variables.
• Ability to interpret a variety of instructions furnished in written, oral, or schedule form.
• Must possess basic skills with personal computer; experience with Windows, word processing, and internet.
• Maintain a valid Georgia driver’s license.

Nice To Haves

• Farm Bureau property adjusting experience preferred.
• AIC, CPCU or other insurance certification desired.
• Xactware products experience.

Responsibilities

• Evaluate, handle and adjust assigned property or other claims from Members and other Claimants.
• Assure high customer satisfaction levels through professionalism, integrity, fairness and promptness.
• Assist Field Claims Supervisor with development of other Claims Reps including workload management and problem solving.
• Maintain satisfactory levels of productivity / claims handling cycle time.
• Continue job skill development through training.
• Responsible for Cycle time, Severity, Quality of claims, Customer Satisfaction level, Professional development of self.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree