Claims - Field Claims Representative

Georgia Farm Bureau • Savannah, GA

1d • Hybrid

About The Position

Evaluate, handle and adjust assigned property or other claims from Members and other Claimants. Assure high customer satisfaction levels through professionalism, integrity, fairness and promptness. Assist Field Claims Supervisor with development of other Claims Reps including workload management and problem solving. Maintain satisfactory levels of productivity / claims handling cycle time. Continue job skill development through training. Responsible for Cycle time, Severity, Quality of claims, Customer Satisfaction level, Professional development of self.

Requirements

• 2+ years of college and 3+ years P&C adjusting experience or Bachelor's Degree and 1+ years P&C adjusting experience or 5+ years Property & Casualty adjusting experience with some emphasis on Property adjusting.
• Maintain a valid Georgia driver’s license.
• Must be able to read, analyze and interpret procedures, regulations, instructions, manuals and other documents as required.
• Excellent telephone, public relations and oral/written communication skills are required.
• Must be able to solve practical problems and deal with a variety of concrete variables.
• Ability to interpret a variety of instructions furnished in written, oral, or schedule form.
• Must possess basic skills with personal computer; experience with Windows, word processing, and internet, Xactware products experience, and other documents as required.
• Organize and prioritize work.
• Knowledge of office administration procedures.
• Able to operate most standard office equipment.
• Attention to detail in composing and proofing materials.
• Self-motivated with initiative and ability to make decisions and accept responsibility.
• Be flexible to respond to unexpected situations that require immediate attention.
• Maintain a high level of confidentiality.

Nice To Haves

• Farm Bureau property adjusting experience preferred.
• AIC, CPCU or other insurance certification desired.

Responsibilities

• Evaluate, handle and adjust assigned property or other claims from Members and other Claimants.
• Assure high customer satisfaction levels through professionalism, integrity, fairness and promptness.
• Assist Field Claims Supervisor with development of other Claims Reps including workload management and problem solving.
• Maintain satisfactory levels of productivity / claims handling cycle time.
• Continue job skill development through training.
• Responsible for Cycle time, Severity, Quality of claims, Customer Satisfaction level, Professional development of self.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree