Field Care Specialist I (St. Louis, MO / Field-based)
About The Position
FreedomCare is a rapidly growing healthcare company dedicated to revolutionizing home care delivery. Founded in 2016, we are committed to providing dignity and support to patients in their homes and to the caregivers who serve them. As the largest consumer-directed home care agency in New York State, we are expanding our operations to new states and investing in technological innovations. Our core values—Here For You, Own It, Do the Right Thing, and Be Positive—guide our commitment to exceptional patient care. We are seeking a Field Care Specialist I to join our team in Missouri, contributing to our mission of making a positive impact on the lives of others.
Requirements
- 1+ years of experience in field-based roles
- Capable of assessing patient health risks and identifying potential hazards within the home environment
- Motivation to meet and/or exceed case management targets or metrics
- Excellent written and verbal communication skills
- Excellent time management, critical thinking, and active listening skills; adept at multitasking
- Must have poise and patience when dealing with customers
- Demonstrates a high level of empathy and emotional intelligence
- Must have your own reliable transportation and ability to travel every day
- A self-starter personality and the ability to work independently with minimal supervision
- Ability and discipline to work remotely, as required
Nice To Haves
- Skilled in building strong rapport to effectively communicate with, guide, educate, and support members and caregivers
- Previous medical field experience and/or case management, a plus
- Able to exercise independent judgment and proactively raise issues or emerging trends
- Strong problem-solving abilities, with the capacity to recognize issues and escalate appropriately
- Proficient in navigating computer software and mobile applications; experience with Salesforce and DocuSign is a plus
- Bilingual in any language; Spanish preferred
Responsibilities
- Manage an assigned patient's caseload
- Adhere to a revolving monthly patient's service and compliance standard
- Serve as the direct point-of-contact for enrolled member questions, inquiries, or concerns
- Perform data input, case review, and build rapport and confidence with patients and caregivers
- Collaborate with Care Coordinators in scheduling home visits using available tools for efficiency
- Conduct home visits and complete necessary documentation to meet compliance requirements
- Review results of home visits with Care Coordinators and create follow-up steps, if necessary
Benefits
- Competitive compensation
- Medical benefits
- Retirement plans
- Wellness programs
- Fun company events
- Ongoing learning opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
