Field Care Specialist I (Springfield, MO / Field-based)

FreedomCare•Springfield, MO

2d•$20 - $23•Hybrid

About The Position

FreedomCare is a Healthcare company founded in 2016 that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. We are the largest consumer-directed home care agency in NY State and are continually expanding our areas of focus including operations in other states and tech-based innovations. We pride ourselves on our values which drive the level of care that we deliver to our patients: Here For You (An attitude of service, empathy, and availability), Own It (Drive and ownership), Do the Right Thing (High integrity), Be Positive (Great attitude and a can-do positive approach to challenges). Join our team and make a positive impact on the lives of others! We are looking for a Field Care Specialist I for our team in Missouri. This role requires frequent travel throughout the Springfield, MO area, with potential to travel to our local FreedomCare office in Springfield. You will perform 5-7 visits to cases homes daily and a minimum of 25 visits weekly for our CDS program. Working closely with patients, caregivers, and departments across the business, you must be able to provide seamless Customer Service experience, while ensuring that our clients are receiving the care they need. We value your can-do positive attitude and desire to turn a negative into a positive. You will receive excellent in-house training which will help you develop a thorough understanding of our program. We will nurture your talent and provide continued career development opportunities, from your induction and throughout your career with us.

Requirements

1+ years of experience in field-based roles
Capable of assessing patient health risks and identifying potential hazards within the home environment
Motivation to meet and/or exceed case management targets or metrics
Excellent written and verbal communication skills
Excellent time management, critical thinking, and active listening skills; adept at multitasking
Must have poise and patience when dealing with customers
Demonstrates a high level of empathy and emotional intelligence
You must have your own reliable transportation and ability to travel every day
A self-starter personality and the ability to work independently with minimal supervision
Ability and discipline to work remotely, as required

Nice To Haves

Skilled in building strong rapport to effectively communicate with, guide, educate, and support members and caregivers
Previous medical field experience and/or case management, a plus
Able to exercise independent judgment and proactively raise issues or emerging trends
Strong problem-solving abilities, with the capacity to recognize issues and escalate appropriately
Proficient in navigating computer software and mobile applications; experience with Salesforce and DocuSign is a plus
Bilingual in any language; Spanish preferred

Responsibilities

Manage an assigned patient's caseload
Adhere to a revolving monthly patient's service and compliance standard
Direct point-of-contact for enrolled member questions, inquiries or concerns
Experience with data input, case review and building rapport and confidence patients and caregivers
Adept at multitasking, excellent communication (written and verbal) and organization skills
Collaborate with Care Coordinators in scheduling home visits using tools available for efficiency
Conduct home visits and complete necessary documentation to meet compliance requirements
Review results of home visits with Care Coordinators and create follow-up steps, if necessary