Field Based Clinical Care Coordinator - Delaware, Madison County, IN

UnitedHealth Group•Anderson, IN

13h•$29 - $52•Hybrid

About The Position

At UnitedHealthcare, the Field Based Clinical Care Coordinator is part of a care management team supporting complex members. The role serves as the primary care manager for a panel of older adults with varied medical and/or behavioral health needs. Care coordination supports members’ medical, behavioral, and socioeconomic needs to promote appropriate use of services and improve quality of care. The position covers Delaware and Madison counties and surrounding areas in Indiana. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. Local travel may be up to 75% of the time, with mileage reimbursed at the current government rate. Indiana residents able to travel to the assigned territory may telecommute for some work. Telecommuters must follow UnitedHealth Group’s Telecommuter Policy. The hourly pay range is $29–$52 based on full-time employment. Pay depends on factors such as local labor markets, education, work experience, and certifications. Benefits are subject to eligibility requirements. Candidates must pass a drug test before beginning employment.

Requirements

Master’s degree in Social Work; or a bachelor’s degree in Social Work, Psychology, Special Education, Counseling, or a relevant field plus at least 1 year of case management experience with older adults, individuals with disabilities, or people with serious mental illness.
At least 2 years of experience in long-term support services or working with older adults.
At least 1 year of experience with local behavioral health providers and community support organizations addressing social determinants of health, such as food banks, non-emergent transportation, utility assistance, and housing assistance.
At least 1 year of experience with MS Office, including Word, Excel, and Outlook.
Ability to travel up to 75% within the assigned territory to meet with members and providers.
Must reside in Indiana.
Access to reliable transportation and a valid U.S. driver’s license.
Ability to transition between office and field locations multiple times per day.
Ability to navigate multiple locations and terrains to visit employees, members, and/or providers.
Ability to remain stationary for long periods to complete computer or tablet work.

Nice To Haves

Demonstrated experience, additional training, or certifications in Motivational Interviewing, Stages of Change, Trauma-Informed Care, or Person-Centered Care.
Experience working in team-based care.
Experience serving individuals with co-occurring mental health and substance use disorders.
Background in managed care.
Bilingual in Spanish or another language specific to market populations.

Responsibilities

Serve as the primary care manager and service coordinator for members with high medical risks or needs and comorbid behavioral health needs.
Engage members face-to-face and/or by telephone to complete comprehensive assessments of medical, behavioral, functional, cultural, and socioeconomic needs.
Develop and implement individualized, person-centered care and service plans, including goals and interventions aligned with members’ readiness to change and desired health and quality-of-life outcomes.
Partner and collaborate with internal care teams, providers, and community resources to implement care plans.
Provide referrals and linkage when appropriate and accepted by members, including internal consulting resources and community providers.