Field Auto Damage Appraiser - Nassau County

Allstate•Uniondale, NY

5d•$60,000 - $117,700•Onsite

About The Position

The Field Auto Damage Appraiser handles auto claims through on-site visits, virtual inspections, and written communication. The role meets customers at locations such as their homes, repair shops, and tow yards; writes repair estimates; and guides customers through repair or total loss processes. It involves evaluating vehicle damage, collaborating with body shops and service providers, and helping customers navigate claims in a fast-paced, field-based role. The appraiser investigates claims by reviewing damage and interpreting policies to determine coverage, communicates with customers using phone, email, and sometimes video, and evaluates and negotiates settlements with customers, vendors, third-party carriers, and claimants. The role also requires accurate and timely claim documentation. The first approximately eight weeks are dedicated to onboarding, licensing if applicable, and role-specific training. The position is based in Nassau County–Long Island, New York, and requires travel. A company car may be available depending on annual work mileage; personal vehicle use may be required, with mileage reimbursement. Candidates may be required to obtain adjuster and/or appraiser licenses in multiple markets within 60 days of hire and maintain them, including any required continuing education or renewal requirements. Compensation is $60,000–$117,700 annually, based on experience and qualifications. A $5,000 sign-on bonus may be offered to qualified candidates who receive and accept an employment offer. A separate $1,000 sign-on bonus is available to eligible candidates with an active appraiser or adjuster license in Texas, Florida, or their resident state, subject to stated exclusions.

Requirements

3–5 years of experience in auto collision estimating using CCC or Mitchell (listed as a preferred qualification).
High school diploma or GED (listed as a preferred qualification).
Proficient written and verbal communication skills to interact effectively with customers.
Strong attention to detail and ability to write precise, comprehensive estimates.
Comfort with technology and platforms used for claims processing.
Excellent time management and organizational skills to manage multiple assignments.
Valid driver's license and willingness to travel as part of the job.
Ability to attend required training sessions, participate in virtual learning activities, and successfully complete the training program.
May be required to obtain adjuster and/or appraiser licenses in multiple markets within 60 days of hire and maintain required licenses, continuing education, and renewal requirements.

Nice To Haves

3–5 years' experience in auto collision estimating using CCC or Mitchell.
High school diploma or GED.
Active appraiser or adjuster license in Texas, Florida, or the candidate's resident state; eligible candidates may qualify for a $1,000 sign-on bonus.

Responsibilities

Meet customers at homes, repair shops, tow yards, and other locations to inspect vehicle damage.
Write precise auto damage estimates and guide customers through repair or total loss processes.
Conduct inspections in person and virtually, and communicate claim information in writing.
Investigate claims by reviewing vehicle damage and interpreting policies to determine coverage.
Communicate with customers by phone, email, and sometimes video, adapting communication to customer preferences and providing claim updates.
Evaluate and negotiate claim settlements with customers, vendors, third-party carriers, and claimants in accordance with legal and business standards.
Use estimate tools, job aids, and settlement platforms to resolve claims.
Maintain clear, timely, and accurate claim records in the claims system.
Collaborate with body shops and service providers.
Complete required onboarding, training, and licensing, and maintain required licenses and renewals.

Benefits

Medical, dental, and vision coverage.
Allstate pension plan and 401(k) savings plan.
Ayco financial coaching.
Spring Health mental and emotional wellbeing resources.
Paid parental leave.
Adoption reimbursement.
Paid time off.
Tuition reimbursement.
Wellness incentives.
Potential company car eligibility based on annual work mileage for the location.
Mileage reimbursement for work-related use of a personal vehicle.
Technology setup including a laptop, monitors, headset, keyboard, and mouse.
Monthly connectivity reimbursement for employees eligible to work from home.
A $5,000 sign-on bonus may be offered to qualified candidates who receive and accept an employment offer.
A $1,000 sign-on bonus may be available to eligible candidates with an active appraiser or adjuster license in Texas, Florida, or their resident state.