Field Applications Specialist (REMOTE)
About The Position
The Field Applications Specialist is responsible for developing and executing the process for implementing IsoPSA (IVD) in CDx customer labs. Their duties include workflow / lab planning, training, accessioning plan, assay validation, QC plan, LIS integration and result reporting, and ongoing technical support post assay implementation. This role must be prepared to work with CDx customers (and 3rd party Diagnostic Manufacturers such as Roche) to solve any problem that stands in the way of successful IsoPSA implementation. This position requires a significant amount of travel (80%) as they will need to be on site with the customer when implementing IsoPSA IVD.
Requirements
- BA/BS in Chemical, biological or clinical laboratory science
- Five years of experience working in clinical or CLIA lab environment
- Must have the technical expertise and experience to implement IsoPSA in a Clinical Laboratory
- Must possess a positive customer attitude
- Must be able to handle customer conflict appropriately
- Must be able to travel extensively, up to 80%
- Has to have the skills to build this program, execute it, and teach other application specialists to execute
- Must be able to work quickly and cohesively with the commercial CDx team
- Must be savvy in handling delicate customer situations
- Understands and complies with good laboratory practices: safety, HIPAA, confidentiality & regulatory requirements
- Requires critical thinking skills & decisive judgement skills
- Must be a self-starter with high motivation level & eagerness to learn
- Detail oriented and able to work in a fast paced environment
- Excellent aptitude for troubleshooting laboratory equipment
- Effective interpersonal, organizational and communication skills required
- Excellent computer skills with proven proficiency in software products including Word, Excel, Powerpoint, and Salesforce.com.
- Valid driver’s license
- Frequent use of personal vehicle, including out of state visits
- This position requires involvement outside of standard business hours
Nice To Haves
- MT (ASCP) or MLS (ASCP) certification preferred
- Knowledge of industry EMR and LIS systems a plus.
Responsibilities
- Design plan to implement IsoPSA at CDx customer labs
- Execute IsoPSA IVD implementations at CDx customer labs
- Provide ongoing Technical Support to CDx IVD customers post customer implementation
- Other duties as assigned
Benefits
- 100% Employer-paid medical for single coverage effective on your date of hire and 50% employer-paid medical for spouse/dependent coverage
- 100% Employer-paid Dental & Vision for entire family
- No cost for employee coverage for Group Term Life, Short & Long Term Disability
- 4% retirement contribution Employer match
- Incentive Performance Plan & Stock Option Program & Commission program
- Generous PTO plan & holiday program
- Flexible work schedule & lucrative employee referral program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
