Field Applications Scientist - Minneapolis

Oxford Nanopore Technologies•Brainerd, MN

6h•Onsite

About The Position

Oxford Nanopore Technologies (ONT) is seeking a highly driven Field Applications Scientist (FAS) to join their Technical Services team based in Minneapolis. This role reports to the Technical Services Manager and involves working closely with customers, prospective clients, and key opinion leaders to provide technical expertise, consultancy, and representation for ONT products, ensuring successful adoption and application in customer research. It is a highly technical, customer-facing role that spans pre-sales support (presentations, seminars, technical calls) through post-sales adoption (onboarding, experimental design, software use, and data analysis). The ideal candidate will combine strong lab and scientific depth with excellent communication, troubleshooting, and customer management skills. Oxford Nanopore Technologies aims to bring wide benefits to society by enabling the analysis of anything, by anyone, anywhere. The company has developed a new generation of nanopore-based sensing technology for faster, information-rich, accessible, and affordable molecular analysis, initially for DNA/RNA sequencing and in development for other molecules like proteins. This technology is used to understand and characterize the biology of humans, diseases, plants, animals, bacteria, viruses, and whole environments. Oxford Nanopore is a UK-headquartered company with global operations and customers in over 125 countries, fostering a culture of ambition and strong innovation goals.

Requirements

PhD in Life Sciences or equivalent commercial experience in a customer-facing technical support role.
Strong hands-on lab expertise with deep knowledge in genetics, molecular biology, cell biology, or related disciplines.
Proven experience in experimental design, including sample preparation methodologies and downstream data analysis.
Ability to understand and explain theory, techniques, and results to scientific audiences.
Excellent communication and interpersonal skills with a professional, customer-focused approach.
Confident presenter with experience delivering scientific presentations, training, or teaching.
Strong troubleshooting capability with scientific writing/editing skills.
Competency with Microsoft Office tools.

Nice To Haves

Commercial experience in life-science tools, genomics, or sequencing technologies.
Strong customer-facing problem-solving and troubleshooting skills.
Experience delivering trainings, workshops, or product demonstrations.
Experience partnering closely with Sales to support account strategy and customer success.
Familiarity with CRM systems (e.g., Salesforce).

Responsibilities

Partner with Sales: Provide technical expertise to customers and prospective customers, communicating ONT applications clearly and credibly.
Deliver pre-sales support: Support the full sales cycle through consultations, scientific presentations, and technical discussions.
Run seminars and events: Organize and deliver seminars, exhibitions, and on-site activities at key accounts and industry congresses within your territory.
Drive successful adoption: Manage key customer relationships from a technical perspective to ensure effective implementation and sustained use of ONT products.
Plan strategic engagement: Develop and execute communication and visit plans for strategic accounts, aligned to project milestones, support needs, and business priorities.
Maintain CRM rigor: Capture accurate records of customer interactions, technical discussions, actions, and outcomes in ONT’s CRM.
Provide feedback loops: Deliver structured customer, strategic, and competitive feedback to internal teams to inform product, workflow, and commercial improvements.