Field Applications Scientist, Liquid Handling
About The Position
HighRes is a Beverly, Massachusetts–based life science laboratory automation company. We partner with biotech, pharmaceutical, and research organizations to design and implement intelligent laboratory workflows — combining hardware, software, and services to make scientific work more efficient and reproducible. Our platform spans liquid handling, robotic systems, and lab orchestration software (Cellario), supporting high-throughput workflows in drug discovery, genomics, and synthetic biology. We are hiring a Field Applications Scientist to support the commercial expansion of our Precise Drop™ II (PDII) non-contact liquid dispensing platform and upcoming Precise Wash plate washer. This is a field applications role, designed for a hands-on scientist who is equally comfortable running a product demonstration, troubleshooting a dispensing application, and following up on a qualified sales lead. This role sits at the center of the PDII commercial team. You will support the sales team in application qualification, in field demonstrations, set up / liquid class development and training. Additionally, you will work closely with our Product Management, Support, and Automation Engineering teams to build a scalable process around PDII delivery. Based in the greater Boston area, you will have access to our Beverly, MA headquarters — including our customer showroom — and will travel to customer sites across North America and Europe. As the business scales, the team will grow and coverage will be regionalized accordingly.
Requirements
- Bachelor's degree in Biology, Chemistry, Biochemistry, Biomedical Engineering, or a related life science or engineering discipline.
- Hands-on laboratory experience in a biotech, pharma, or research environment.
- Knowledge of drug discovery, cell culture, synthetic biology, and or, other molecular biology workflows.
- Demonstrated experience with liquid handling instrumentation — ideally including non-contact or low-volume dispensing.
- Strong customer-facing communication skills: confident presenting to scientists and technical buyers, able to adapt depth of explanation to the audience.
- Comfortable with a hybrid role that spans applications, technical support, and pre-sales activity.
- Ability to travel across North America and Europe; expected 60–70%.
- Based in the greater Boston area with access to our Beverly, MA site.
- Full professional proficiency in English.
Nice To Haves
- Experience with reagent dispensing for drug discovery, genomics, or assay development workflows (e.g. compound management, ELISA, NGS library prep).
- Familiarity with liquid class development or dispensing protocol optimization.
- Experience conducting product demonstrations or customer training sessions.
- Proficiency in Salesforce or similar CRM for logging activity and managing pipeline.
- Proficiency in Microsoft Office Suite.
- Comfortable engaging with customers beyond the technical conversation — understanding their priorities and helping move sales opportunities forward.
Responsibilities
- Qualify inbound PDII leads in partnership with the sales team — understanding customer application requirements, liquid classes, dispensing volumes, and workflow context.
- Conduct product demonstrations at our Beverly facility or at customer sites, adapting dispensing protocols to the customer's specific reagents and use case.
- Help create data for application notes.
- Deliver high-quality PDII demonstrations covering standard dispensing, accessory configurations, and complex application scenarios (e.g. viscous reagents, low-volume dispensing, novel plate formats).
- Develop and refine application-specific dispensing protocols in collaboration with customers during the pre-sales process.
- Hit the ground running with a structured handover from the current PDII product team, building deep application knowledge and contributing to HighRes's formal PDII documentation and process.
- Set up and lead liquid class development as a part of PDII installations to ensure that the instrument performs according to the target application.
- Deliver on-site customer training at point of installation, ensuring the customer team can operate and maintain the system independently.
- Document customer interactions, demo outcomes, installation reports, and application notes in Salesforce.
- Play an active role in building out the PDII applications practice as the product scales commercially.
- Share customer feedback and application insights with Product Management to inform product and accessory roadmap decisions.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
