Field Applications Engineer
About The Position
About Supermicro: Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us. Job Summary: We are looking for a motivated Field Application Engineer (FAE) to join our team and support customer projects involving enterprise data center and solutions. In this role, you will work closely with sale, PM, HW / SW, solution architect, etc. to help plan, implement, and maintain customer projects . You’ll assist with both internal and external communications to ensure projects run smoothly and meet customer goals.
Requirements
- Bachelor’s degree in Computer Engineering, Electrical Engineering, or a related technical field
- 2+ years of experience in systems, hardware, or application engineering (internship or academic project experience plus)
- Basic understanding of x86 and ARM architectures, CPU/GPU platforms, and storage solutions.
- Solid HW system debug and diagnostics skills
- Familiarity with Firmware, Linux, Windows and virtualization platforms is a plus
- Familiar with server management tools (ipmitool and Redfish API)
- Familiar with server management tools (ipmitool and Redfish API)
- Basic scripting (BASH or Python) is a plus.
- Good communication skills and teamwork with a proactive attitude
- Ability to manage multiple small tasks and projects in a fast-paced environment
Responsibilities
- Support senior engineers and management in coordinating projects for large enterprise customers
- Collaborate with internal teams (engineering, sales, and support) to deliver hardware and software solutions that meet customer requirements
- Help manage customer communications and follow up on technical issues or project updates
- Assist in deploying and maintaining data center and server solutions using x86 and ARM architectures
- Troubleshoot issues related to compute , storage, and networking environments
- Participate in testing, documentation, and reporting ongoing and new projects
- Contribute to technical documentation such as setup guides, product notes, and knowledge base articles
- Support training and pre-sales activities by preparing materials and learning product features
- Work cross-department to ensure customer satisfaction and timely resolution of issues
- Ability to build and demonstrate proof-of-concept that meets or exceeds customer business needs
- Ability to present the corporate brand, product messaging and solutions to customers
- Visit on-site facilities and operations to enable solution integration and issue resolution
Benefits
- comprehensive benefits package
- participation in bonus and equity award programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
