Field Applications Engineer II - DTS

Vishay Precision Group•Novi, MI

1d•$81,000 - $130,000•Hybrid

About The Position

The Technical Support Engineer provides hands-on technical support for DTS hardware and software systems used in automotive crash and component testing environments. This role serves as a front-line resource within the DTS Help Center, owning customer issues from initial ticket through resolution. The position requires strong practical troubleshooting ability across sensors, data acquisition systems (DAS), and electronic systems, both remotely and on-site at customer facilities. Support is delivered through a combination of ticket-based workflows (Salesforce), phone, and on-site troubleshooting, often in time-sensitive test environments.

Requirements

Technical degree in electronics, engineering, or a related field (or equivalent hands-on experience), with approximately 2–5 years of experience in a technical role involving data acquisition systems, sensors, electronics, or embedded systems
Demonstrated hands-on troubleshooting experience is required, including the ability to identify and resolve real-world hardware and system issues (not limited to following documentation)
Working knowledge of: Electrical fundamentals (voltage, current, grounding), Sensors and signal measurement, Data acquisition systems or instrumentation, Computer Network Systems (TCP/IP, UDP) and packet level debugging tools (eg. Wireshark)
Experience using basic diagnostic tools such as: Multimeter (required), Oscilloscope (basic familiarity required; advanced skills developed over time)
Experience in customer-facing technical roles, with the ability to communicate clearly and effectively in high-pressure or time-sensitive situations
Demonstrated ability to: Diagnose issues with incomplete information, Manage multiple concurrent tasks and priorities, Take ownership of issues through resolution rather than escalating prematurely
Ability to work effectively in hands-on lab and field environments, including frequent interaction with sensors, wiring, and hardware systems
Ability and willingness to travel to customer sites for support, training, and test activities, including frequent local travel and occasional domestic travel
Strong analytical, problem-solving, and interpersonal communication skills are necessary
Ability to adapt to changing priorities, work independently, and develop technical expertise over time
Candidates must qualify as a a U.S. Person as defined by 22 C.F.R. 120.15.

Nice To Haves

Experience working in automotive, aerospace, or test lab environments (crash, component, or validation testing) is strongly preferred
Familiarity with automotive OEM and Tier 1 customer environments, particularly in the Eastern United States, is preferred
Exposure to signal integrity troubleshooting (noise, grounding, interference, synchronization) is preferred

Responsibilities

Provide technical support for DTS hardware and software systems by diagnosing, troubleshooting, and resolving customer issues involving data acquisition systems (DAS), sensors, wiring, and signal integrity
Serve as a front-line resource for the DTS Help Center (Salesforce), owning and managing support tickets from intake through resolution while handling multiple issues concurrently
Deliver support via phone, email, remote sessions, and on-site visits, including participation in escalation or time-critical support situations
Perform hands-on troubleshooting using tools such as multimeters and oscilloscopes to identify and resolve: Wiring and connector faults, Signal noise and grounding issues, Channel or data acquisition failures, System configuration and setup errors
Support customer activities in crash labs, component test labs, and other engineering environments, including: Sensor installation and routing, System setup, configuration, and calibration, Test readiness and validation support
Test, evaluate, and verify system and product performance to ensure alignment with customer requirements and data quality expectations
Develop and maintain technical documentation, knowledge base articles, and troubleshooting guides based on recurring issues and field experience
Collaborate with engineering and product development teams to communicate field issues, product gaps, and improvement opportunities
Provide remote and on-site customer training, demonstrations, and technical guidance related to DTS systems and best practices
Progress toward independent support of customer issues and field activities within 6–12 months, including the ability to troubleshoot systems directly in customer lab environments
Assist, as needed over time, with development of custom support solutions, including cables, interface components, and system modifications
Contribute to internal knowledge sharing, mentoring, and continuous improvement initiatives
Performs other related duties and responsibilities as requested by DTS management