Field Application Engineer

Xsight Labs•Valley, AL

1d•Onsite

About The Position

This position will report to the Director of Customer Engineering within the Commercial team. As a Field Application Engineer, you will play a hands-on role in enabling Xsight customers to use our cutting-edge network products. You’ll be on the front line of connectivity innovation, working closely with both internal engineering teams and customers to bring new datacenter networking products to market. This is a dynamic role, where day to day activities will change driven by the diversity of customer applications and expanding capabilities of our programmable products.

Requirements

Candidates must have valid, unrestricted authorization to work in the U.S. Sponsorship is not available for this position.
B.S. in Computer Science, Electrical Engineering or related discipline.
8+ years of hands-on Ethernet networking experience.
Knowledge and hands-on experience with Layer 2 and Layer 3 IP protocols and Linux networking.
8+ years of programming experience in one or more programming languages (e.g. C/C++, Python, P4, microcode)
Familiarity with high-performance data center technologies including RDMA, DPDK, SPDK, NVMe.
Customer service-oriented mindset and strong communication skills, including fluency in English (written and verbal).
Excellent problem-solving skills.
Ability to work independently and as part of a team.
Energized by a dynamic and demanding start-up environment.
Ability to support occasional travel.
Must be authorized to work in the U.S.
No visa sponsorship is available from us; candidates must already have a valid visa

Nice To Haves

Experience with SW/SDK for high-speed switches, such as Intel (Tofino), Broadcom (Tomahawk, Trident, Jerico (Dune)), Mellanox/NVIDIA (Spectrum), Marvell (Teralynx, Prestera), Cisco (Silicon One or other proprietary switch ASICs), etc.
Experience with IPUs/DPUs/smartNICs and associated SDKs.
Experience with SONiC.
Expert in diagnosing performance and connectivity issues using standard networking and Linux tools.
Comfortable managing multiple projects and resolving technical issues under tight timelines.

Responsibilities

Bring product and solution technical knowledge into pre-sales customer meetings.
Assess product fit to customer technical requirements and help the commercial team to define appropriate next steps.
Define detailed test plans and proof-of-concept plans in support of customer evaluations.
Extend functionality of software reference applications to meet specific customer needs.
Support customer hardware and software development activities, answer questions, recreate and debug functionality issues.
Conduct technical trainings and workshops.
Collaborate with internal teams to resolve design or product-related issues.
Cross-functional communication with Marketing, Sales and R&D.
Create and maintain technical documentation.
Provide ongoing post-sales technical support