Field Application Engineer

Concurrent•Woburn, MA

2d•Hybrid

About The Position

We've delivered high-performance embedded computing solutions for four decades across industries including defence, telecoms, and aerospace. We’re proud to be experts in what we do and are looking for a Field Application Engineer to join our team. Reporting into the Technical Support Director, as a Field Application Engineer, you will be interfacing with our customers, project managers, and their engineering teams to assist in the definition and use of our solutions such as our single-board computers or systems. You will also act as a team leader working closely with other application engineers to ensure that prompt and proper technical support is provided to our customers. You’ll be based at our Woburn, MA facility on a full-time hybrid/Remote basis (and we’re flexible with what that looks like!) We have flexible working with core hours of 10am to 3pm (working 40 hours per week). This role will consist of two major functions: Face-to-face customer support acting as a technical expert. Team leader to help strengthen the team in our US office. This is a fast-paced role where it is critical to be commercially aware as well as customer focused and will be an office-based role with travel to customer sites at short notice.

Requirements

Previous experience working directly with customers.
High level knowledge of embedded engineering.
Pre- and post-sales customer support.
Technical knowledge of VPX and its ecosystem for deployable ruggedized systems.
Technical knowledge of Linux, Windows & VxWorks.
Embedded System assembly and integration.
Demonstrated knowledge and experience
Technical skills and qualifications

Nice To Haves

Multi-skilled and experienced Field Application Engineer familiar with VPX technologies

Responsibilities

Face-to-face customer support acting as a technical expert.
Team leader to help strengthen the team in our US office.
Interfacing with our customers, project managers, and their engineering teams to assist in the definition and use of our solutions such as our single-board computers or systems.
Act as a team leader working closely with other application engineers to ensure that prompt and proper technical support is provided to our customers.