field application engineer, smart home

prado•Veurne, Belgium

18h

About The Position

Prado is seeking a Field Application Engineer to connect its smart home products with the installers and integrators who implement them. The role bridges the R&D team and field partners working with KNX solutions, using real-world experience to improve products, strengthen partnerships and support a seamless smart home experience. The engineer will help shape smart home products from development through launch, test new KNX solutions, validate ETS applications, train installers and integrators, and provide technical support during installations. The position combines collaboration at the Veurne or Ghent offices with regular field visits across Flanders and Brussels. Prado describes success after 12 months as having tested every new product launch using a structured protocol, trained leading Belgian installers and integrators, addressed the ten most frequent support questions at their source, and contributed field insights to the product roadmap.

Requirements

3 to 7 years of hands-on KNX experience as an integrator, installer or manufacturer.
Strong understanding of what it takes to make a project work on site.
Solid knowledge of ETS.
Practical experience with electrical installations, including hands-on work on real projects.
Experience with lighting control and related technologies.
A structured, detail-oriented approach to testing and investigating technical issues.
A proactive, problem-solving mindset and willingness to take ownership of challenges.
Strong communication skills, including the ability to explain complex technical concepts to installers and integrators and provide practical guidance to Sales.
Interest in using AI tools to improve efficiency, such as drafting documentation from support tickets or analysing test logs.
Fluency in Dutch and English.
Flexibility to combine office-based collaboration with regular field visits, spending 1–2 days per week at the Veurne or Ghent offices and 3–4 days on the road.

Nice To Haves

KNX Partner certification.
Experience with DALI, Matter, Thread, Crestron or Lutron.
Networking or scripting skills.
French language skills.

Responsibilities

Test new KNX solutions, verify functionality and interoperability, and validate ETS applications in collaboration with R&D.
Identify technical issues from field experience, provide concrete feedback, and contribute to product design decisions and the product roadmap.
Introduce Prado products to installers and integrators through site visits, product demonstrations and industry events across Flanders and Brussels.
Train installers, integrators and the Sales team on KNX technology, Prado solutions and their real-world application.
Provide Sales with technical guidance on key projects, offers and installation requirements.
Support partners during installations by answering technical questions and resolving complex issues.
Improve installation guides, templates and documentation.
Identify root causes of recurring technical issues and work with R&D to resolve them through documentation, firmware or product improvements.