Field Application Engineer (USA)

Rocsys • Portland, OR

7d • $80 - $110 • Hybrid

About The Position

Rocsys is a fast-growing, high-tech company with a mission to accelerate the shift to zero-emission autonomous mobility. Our platform combines hardware, software, and support to automate the charging process for electric vehicle fleets. We are a global organization headquartered in the Netherlands with a U.S. office in Portland, OR. This position will be based in Portland, OR. The Application Engineer will play a critical role in ensuring the successful deployment and performance of our solutions across a wide range of vehicle platforms. As part of the Operations Delivery team, the role serves as the key technical interface between customers and internal teams, driving adoption and continuous improvement of innovative solutions. The role involves leading the integration of ACD solutions with vehicle OEMs, supporting end-customers with the development, integration, and up-time of custom applications, and supporting Field Service Technicians with commissioning and providing remote support.

Requirements

• At least five years of experience in a similar technical or engineering role, ideally within a high-tech or mobility-related environment.
• A bachelor’s or master's degree in engineering, preferably in Electrical, Software, or Mechatronics disciplines.
• Strong technical aptitude and the ability to operate confidently within embedded hardware and software systems. Sufficient expertise to support customer testing, troubleshooting, and integration activities.
• A foundational understanding of programming languages such as Python, C/C++, and Rust, enabling effective communication with development teams and support for system-level testing.
• A working understanding of mechanical and electrical design, including the ability to read and interpret CAD models and electrical schematics.
• Familiarity with relevant electrical safety standards (e.g., UL) and experience working with vehicle communication protocols such as CAN and J1939.
• Experience supporting or managing complex service operations, including collaboration with external service partners or customers.
• A practical, hands-on approach combined with strong problem-solving skills and a customer-focused mindset.
• Proficient in collecting, analyzing, and visualizing data using Power BI and similar analytics platforms.
• A person that thinks further than functional barriers and moves borders.
• A team player that works towards success with their colleagues.
• Tech savvy.
• Hands-on, with a can-do mentality.
• Proactive and dares to take decisions.
• Comfortable in a fast moving, innovative & dynamic market and technology environment.
• Available to work in the Portland office at least three days a week.
• Willing to travel to U.S. clients.
• Enthusiastic about working in a highly dynamic scale-up context.
• Self-motivated and able to work independently.
• A structured communicator (in writing and verbally).

Nice To Haves

• Prior experience in electric vehicle (EV) charging technology is highly desirable and will be considered a strong asset.
• Basic knowledge of wireless communication technologies, including Ultra-Wideband (UWB), Bluetooth, and WLAN, and how these are applied in real-world connectivity solutions.

Responsibilities

• Lead Vehicle Integrations and Testing: Collaborate closely with OEM partners to integrate Rocsys systems into a variety of vehicle platforms, including electric trucks, buses, tractors, and automated guided vehicles (AGVs). Design, configure, and manage testing environments to validate integration and performance under real-world conditions. Conduct and support interoperability testing to ensure seamless operation across diverse vehicle types and models.
• Deliver Customer Projects: Assist in commissioning Rocsys systems both remotely and on-site at customer locations. Provide timely and effective technical support during pilot deployments, ensuring customer satisfaction and successful project execution. Contribute to the creation and refinement of technical documentation, including installation manuals, service guides, and best practice materials. Monitor system behavior and analyze performance to present to external customers.
• Provide High-Quality Technical Support: Monitor system performance using remote diagnostic tools and digital platforms to proactively identify and resolve issues. Perform remote or on-site maintenance, repairs, or upgrades as needed to maintain optimal system functionality. Document technical findings and customer feedback and collaborate with the engineering and product development teams to inform product enhancements and continuous improvement efforts.
• Support Cross-Functional Collaboration: Serve as a technical resource for internal stakeholders, including sales, business development, customer success, and product management teams. Participate in pre-sales and post-sales activities by providing technical insight, solution validation, and customer education. Contribute to the development and scaling of Rocsys’ U.S. operations by sharing ideas, improving processes, and supporting the growth of the technical support function.

Benefits

• Contribution to a sustainable future
• Work with cutting-edge technologies in software and robotics for major international players who are at the forefront of clean and autonomous mobility
• An environment where people have respect for each other
• Access to our employee stock option plan
• 9 recognized holidays per year
• 25 vacation days per year
• 401(k) retirement plan with matched contribution
• Medical, dental, vision, and life insurance for self and dependents
• Flexible working hours, hybrid working environment (home/office)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level