Field Analysit

Right Time Group of Companies

2d•CA$80,000 - CA$100,000•Hybrid

About The Position

The Field Analyst supports operational performance and transformation initiatives across Right Time's branch network. Reporting into the Vice President of Transformation, this role combines field productivity analytics, workforce planning, continuous improvement support, and project management office (PMO) coordination to help identify opportunities, improve execution, and drive measurable business results. The successful candidate will work closely with Operations, Finance, HR, and Transformation leadership to analyze performance, identify trends, support improvement initiatives, and provide reporting that enables better decision-making across the organization. This position is a hybrid role preferably located within the GTA or surrounding area. There will be occasional travel to branch locations across Canada to support operational reviews, improvement initiatives, and field studies.

Requirements

Advanced Microsoft Excel skills required
Bachelor's degree in Business, Economics, Engineering, Statistics, Mathematics, or a related discipline
Strong analytical and problem-solving abilities
High attention to detail and commitment to data accuracy
Ability to translate data into clear business insights and recommendations
Strong organizational and project coordination skills
Comfortable working with large data sets and imperfect information
Collaborative team player with the ability to build relationships across functions
Self-motivated with a continuous improvement mindset

Nice To Haves

No defined years of experience required, however experience in analytics, operations, consulting, FP&A, continuous improvement, PMO, or a related field will be beneficial
Experience with Power BI, Tableau, Looker, or similar business intelligence tools preferred
Exposure to SQL, data modeling, or database reporting considered an asset
Experience supporting operational improvement or transformation initiatives is preferred
Experience within field service, construction, trades, logistics, retail operations, or other labor-intensive industries is considered an asset

Responsibilities

Analyze field productivity metrics including jobs per technician per day, revenue per technician, first-time fix rates, callbacks, drive time, and schedule utilization
Identify performance trends, operational gaps, and improvement opportunities across branches and regions
Develop recurring reports, dashboards, and scorecards to support operational decision-making
Support productivity studies and operational reviews by collecting, analyzing, and presenting findings to leadership
Monitor the impact of operational initiatives and track performance against established targets
Build and maintain forecasts for field labor demand across HVAC, plumbing, and other service lines
Track technician headcount, productive hours, overtime, attrition, and workforce utilization
Analyze capacity constraints and supply-demand imbalances across branches and regions
Support seasonal workforce planning activities, including hiring, overtime, and contractor requirements during peak periods
Support continuous improvement initiatives by conducting baseline analysis, sizing opportunities, and tracking results
Assist with business case development and benefit validation for transformation projects
Maintain initiative trackers, savings logs, and performance scorecards for key transformation programs
Partner with branch and corporate leaders to collect data, monitor progress, and identify risks to project success
Support field studies, process reviews, and operational assessments to identify opportunities for standardization and efficiency
Maintain project plans, milestone trackers, and status reporting for the transformation portfolio
Prepare weekly, monthly, and ad hoc reporting packages for leadership teams
Ensure data accuracy and consistency across reporting tools and performance dashboards
Support preparation of presentations, business reviews, and executive reporting materials