Field Adoption & Experience Lead, Senior Manager (Secondment - 6 Months)

Pfizer • New York City, NY

10d • Hybrid

About The Position

This six-month secondment is within Pfizer’s AIA Strategy & Operations function, on the Change Deployment & Adoption team. The Field Adoption & Experience Lead owns change, adoption, and training for AI-led initiatives affecting field-based commercial colleagues, with Scout as the priority product. The role brings a field perspective into AI adoption so tools, training, and communications reflect how field colleagues plan territories, prepare for customer interactions, and use their time.

The secondee will drive measurable adoption of Scout and related field initiatives, create field-ready enablement materials that the team can maintain after the secondment, equip field leaders to model and coach AI adoption, represent field needs in product and rollout decisions, and complete a structured handover. The role works with field leaders, operations and training teams, BU Leads, product teams, and cross-functional partners to plan and deliver activation, gather feedback, measure outcomes, and improve the user experience.

The position is considered flexible, with colleagues expected to follow Log In For Your Day requirements at a site location (approximately 2.5 days per week in office). The role is posted in Tampa, Florida; Collegeville, Pennsylvania; and Lake Forest, Illinois. There will be no change to the colleague’s current work location. The six-month secondment is for current Pfizer field-based colleagues or field leaders, with home-manager endorsement.

Requirements

• Be a current Pfizer field-based colleague or field leader in good standing, with endorsement from the home manager.
• Have deep working knowledge of field operations, including territory planning, customer engagement, and field leadership structures.
• Demonstrate use of AI as a first approach or a clear appetite to build that skill quickly.
• Have experience coaching, training, or influencing peers, or leading field initiatives, projects, or pilots.
• Have strong communication and stakeholder skills, including the ability to influence without direct authority.
• Be able to manage multiple priorities in a fast-paced, matrixed environment.
• Demonstrate diverse leadership experiences and capabilities, including influencing and collaborating with peers, developing and coaching others, and overseeing or guiding colleagues’ work to achieve meaningful outcomes and business impact.
• Be authorized to work in the United States by any employer; permanent U.S. work authorization is required. U.S. work visa sponsorship is not available.

Nice To Haves

• Experience in field training, field operations, or field leadership roles.
• Exposure to change management, adoption, or training design; formal certification such as Prosci ADKAR is a plus but not expected.
• Familiarity with CRM and field enablement platforms, generative AI tools, and LMS platforms such as Workday Learning.

Responsibilities

• Own the change and adoption plan for Scout and other AI initiatives affecting field roles, aligned with the enterprise AI Adoption framework.
• Develop communications explaining how AI-led changes affect territory planning, customer engagement, call preparation and follow-up, and ways of working.
• Adapt the AI Adoption framework to field rhythms, compliance considerations, and time in territory.
• Equip national, regional, and district field leaders with activation materials and talking points to champion Scout.
• Identify adoption barriers and communication issues early and manage them to resolution.
• Share field signals and lessons with the Change Deployment & Adoption Lead to strengthen enterprise strategy.
• Build relationships with field leadership, field operations and training leads, and BU Leads to understand readiness, concerns, and priorities.
• Coordinate with the Scout product owner and AI product teams to align activation with product capabilities, roadmap timing, and launch readiness.
• Support the AIA Joint Product SteerCo with field adoption data and user feedback.
• Partner with the Commercial AIA Lead and BU Leads to gather field feedback and channel it to product teams.
• Identify and support field champions who can sustain momentum after the secondment.
• Represent field needs in cross-functional forums, including compliance requirements and the customer interaction experience.
• Maintain end-to-end activation plans covering milestones, owners, dependencies, and success criteria; track delivery and escalate risks with proposed mitigations.
• Coordinate with other Adoption & Experience Leads to sequence requests and avoid overloading the field; plan around national meetings, launch cycles, and quarter-end.
• Design and deliver Scout training for field roles, including e-learning, live sessions, job aids, quick reference guides, short videos, and FAQs.
• Embed Scout enablement into existing field rhythms, including national and regional meetings, coaching conversations, and new-hire onboarding.
• Establish a training content lifecycle with version control and refresh triggers tied to product releases.
• Coordinate training delivery across teams and geographies while respecting time in territory; direct vendor or staff augmentation support contributing to field training.
• Define and track adoption and training-effectiveness metrics, such as activation rates, usage, training completion, post-training adoption lift, manager coaching engagement, productivity impact, and satisfaction.
• Use data and field feedback to refine content and deployment, improve the user experience, and provide recommendations showing business impact.
• Report progress, risks, and insights regularly to the Change Deployment & Adoption Lead; capture and share lessons learned from launches.
• Maintain a living handover record covering plans, stakeholder maps, open risks, training assets, and metrics; complete a structured final handover and share insights and recommendations.
• Support reintegration into the home role through a conversation about skills gained and how to apply them.

Benefits

• 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution.
• Paid vacation, holiday, and personal days.
• Paid caregiver, parental, and medical leave.
• Medical, prescription drug, dental, and vision coverage.
• Eligibility to participate in Pfizer’s Global Performance Plan, with a bonus target of 17.5% of base salary.
• Eligibility to participate in Pfizer’s share-based long-term incentive program.
• Comprehensive benefits and programs intended to support colleagues’ health and life needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed