Field Account Manager

American Business Forms•Cleveland, TN

1d•Onsite

About The Position

American Solutions for Business (ASB) is seeking an experienced Account Manager with a strong background in the print industry to support a high-volume retail client. This position is responsible for delivering quality and efficient support to sales associates while contributing to the growth of their business through strategic marketing support, product sourcing, and execution of complex print and promotional projects. The ideal candidate will excel in a fast-paced environment, demonstrate strong attention to detail, and provide a high level of customer service while managing multiple priorities with the top 4 customers.

Requirements

High school diploma or general education degree (GED)
A minimum of four years’ experience or education in customer service, accounting, or inventory control
Two years’ experience as an expanded services coordinator or combination of both
Strong working knowledge of Microsoft Office programs
Understand computer technology and terms
Experience working with internet-based programs and email
Ability to read and interpret documents such as procedure manuals, purchase orders, vouchers and invoices
Ability to effectively write routine reports and correspondence
Ability to speak effectively with vendors, customers, fellow employees, management and Sales Associates of organization
Ability to calculate figures and amounts such as discounts, interest, commissions and percentages
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Nice To Haves

Associate degree in business management, or sales and marketing
Four or more years’ company or industry experience or an equivalent combination of the two

Responsibilities

Provide dedicated service support to assigned sales associates and their clients, including order intake, issue resolution, and ongoing communication to ensure a high level of customer satisfaction
Manage daily order processing, including accurate data entry of purchase and sales orders in accordance with program and client requirements
Obtain vendor quotes and source products for new and repeat business opportunities, ensuring competitive pricing and quality outcomes
Coordinate with vendors to place orders, confirm receipt, and ensure adherence to production schedules and delivery timelines
Track orders from production through delivery using workflow management systems, maintaining visibility and accountability across all stages
Review and verify order acknowledgements for accuracy, including specifications, pricing, and shipping dates
Communicate proactively with sales associates and clients regarding order status, estimated delivery timelines (ETA), and tracking information
Manage inventory-related processes, including documentation, product receipt coordination, and collaboration with inventory and support teams
Monitor and manage backorders, substitutions, and cancellations, ensuring timely communication with vendors and customers
Follow up on aged open orders and partner with vendors and internal teams to resolve delays or discrepancies
Support financial processes, including credit memo preparation, accounts receivable follow-up, and resolution of billing discrepancies such as short pays or overpayments
Utilize industry tools and resources to identify new product opportunities, support sourcing initiatives, and contribute to client presentations
Assist with reporting and analysis, including sales performance vs. projections, commission summaries, inventory tracking, and daily activity updates
Maintain strong working knowledge of ASB pricing practices and ensure accurate application across all orders
Build and maintain strong relationships with internal teams, sales partners, vendors, and clients to support long-term growth and client retention
Participate in account-related meetings and contribute insights to support ongoing account strategy and service improvements
Provide support across a broad range of print and promotional product solutions