Field Access Manager - Diabetes - Oklahoma/Memphis

EVERSANA•Oklahoma City, OK

About The Position

The Field Access Manager (FAM) is the primary point of contact at designated healthcare accounts, providing account-management support to healthcare professionals and their staff on behalf of patients prescribed the product for approved indications. The FAM educates accounts about the Patient Services program, regional payer landscape, and pharmacy-channel access, and coordinates appropriate pull-through efforts for prescribed patients across channels such as the HUB and specialty pharmacies, subject to proper HIPAA consent. The role serves as the primary face of Patient Services platforms in designated HCP offices and partners with internal and external stakeholders to optimize patient access to the product. The FAM develops account advocacy and helps office staff navigate access and payer approval processes, identify barriers, and take actions that support patient access. The role provides educational resources for prior authorizations, appeals, specialty pharmacy, and other access issues; coordinates use of patient-service platforms and annual pharmacy reauthorizations; and collaborates with Sales, Market Access, Patient Services, Strategic Accounts, and other partners. The FAM builds and executes strategic business plans for top accounts, monitors payer and pharmacy dynamics, shares field insights, and anticipates and addresses account- and patient-level access issues. The role also demonstrates commitment to diversity, equity, and inclusion and performs other duties as assigned.

Requirements

Bachelor’s degree required; a healthcare degree is advantageous, including MS, RN, PA, PharmD, or a similar advanced healthcare or scientific degree.
10+ years of pharmaceutical-industry experience, including experience in payer policy and patient access.
5+ years of experience in benefit verifications and/or prior-authorization requirements, or equivalent patient-access experience.
Knowledge of Centers for Medicare & Medicaid Services policies and processes, including Medicare Parts B and D.
Knowledge and understanding of specialty markets, HUB/reimbursement services, and patient-access programs.
Strong understanding of specialty-product access and reimbursement processes, including Patient Support Services programs.
Strong analytical skills to assess market dynamics, competitor activity, and continuous diabetes monitoring trends.
Ability to gather and interpret data to guide regional strategy, including understanding the role of HUB and patient claims data.
Knowledge of Integrated Delivery Networks and Integrated Health Systems.
Strong understanding of Microsoft applications and ability to conduct virtual engagements through Microsoft Teams.
Ability to manage multiple priorities, with excellent organizational and problem-solving skills and a high level of initiative and independence.
Proven success working in a cross-functional environment.
Ability to conduct impactful educational presentations.
Strong knowledge of Veeva systems.

Nice To Haves

Advanced degree preferred.
Pediatric Endocrinology and/or Endocrinology experience preferred.
Previous launch experience in an Access/Reimbursement role.
Experience in other biopharmaceutical-industry functions, such as product marketing, managed care, field sales, case management, or large healthcare practice work.

Responsibilities

Serve as the main point of contact and account-management resource for designated HCP accounts and their staff.
Educate HCP offices about the Patient Services program, regional payer landscape, pharmacy-channel access, and access and payer approval processes.
Help office staff identify access barriers and actions needed to support patient access to therapy.
Provide educational resources to support the patient journey, including prior authorizations, appeals, specialty pharmacy processes, and access issues.
Coordinate use of the patient-service platform through the HUB or specialty pharmacy, as appropriate, to support customers and patients.
Coordinate annual pharmacy reauthorizations at designated accounts to support timely reauthorization and continued therapy.
Collaborate with Sales, Market Access, Patient Services, Strategic Accounts, and other internal and external stakeholders as a process and payer expert.
Identify and address time-sensitive market-development and implementation efforts to remove access barriers for appropriate patients and optimize adherence.
Build and execute strategic business plans for top accounts and implement market-access initiatives.
Maintain knowledge of national, regional, and local payer landscapes, specialty pharmacy, utilization-management criteria, payer/PBM/SP alignment, and pharmacy drug formularies.
Provide field insights to support access and patient/payer support programs and Patient Support Program resources.
Anticipate, navigate, and address account- and patient-level access issues by partnering with appropriate stakeholders.
Demonstrate commitment to diversity, equity, and inclusion through ongoing development, inclusive behavior, and proactive management of bias.
Perform other duties as assigned.