Field Access Manager, Northeast - Long Island / East Rockaway, NY

Galderma•Boston, MA

13d•$176,000 - $187,000•Onsite

About The Position

The Field Access Manager is a field-based position that will assist accounts in gaining access to Galderma’s biologic treatment. The role is in Galderma’s Therapeutic Dermatology Business Unit and will provide access assistance, education, and general support to patients with prurigo nodularis and atopic dermatitis. The role will have a specified geography and partner closely with key stakeholders within the US cross functional teams as well as external partners, and directly reports to the Field Access Director team.

Requirements

Ability to communicate with office staff about patient access challenges and discuss options where possible
Experience working with patients on specialty products
Demonstrate an expertise level on access challenges through their experience working on similar role in the specialty biologic market
Well versed on access challenges for commercial and government plans
Prior Authorization process
IDN/Health Systems
Payers/managed care organizations
Product access for both medical and pharmacy benefit products
Commercial and public reimbursement
Specialty pharmacy management
Collaborate with sales, patient services, market access, and other stakeholders as appropriate
Identify emerging trends with access challenges within assigned geography and apply insight to development of solutions that support a positive patient journey experience
Accountable for cross-functional communication internally and externally among a diverse set of customers
Assist with determining access options for Galderma’s products
Bachelor’s degree in relevant field required
10+ years of experience in the pharmaceutical industry
4+ years in a reimbursement/access role
Proven experience successfully launching new to market specialty products and resolving difficult access challenges
Understands utilization management tools, prior authorizations and appeals
Cross-functional experience required, proven track record of collaboration and coordination
Exceptional communication and presentation skills: ability to articulate a point of view succinctly and effectively to leadership and external customers
Comprehensive analytical/strategic thinking skills
Ability and confidence to work effectively and with a sense of urgency
Adaptability, resilience and tenacity and ability to quickly pivot
Proficient in English, MS Office; especially Word, Excel, and PowerPoint

Nice To Haves

Account management experience preferred
Experience in biopharma Patient Services or Market Access preferred
Experience with biologics and specialty products preferred
Experience in dermatology/immunology preferred
Launch experience preferred

Responsibilities

Optimizing the experience for both the patient and the account
Assisting with access challenges for patients prescribed Galderma products
Providing information and education on Galderma’s patient support services and product access
Support the execution of strategic and tactical initiatives
Follow compliance business rules
Serve as an escalation point for field-based access issues
Work collaboratively with Key Account Managers, Regional Sales Directors, Market Access and Patient Services colleagues.
Collaborate with internal and external stakeholders to ensure an optimal patient experience
Act as a subject matter expert to assist customers’ in reducing non-clinical barriers to patient access to therapy
Educate Dermatology customers on Galderma patient services offerings through regularly scheduled meetings, business reviews and educational programs