Fiber to the Home Tech

FHG Solutions INC•Spring Hill, FL

80d•Onsite

About The Position

Fiber to the Home Techs install and service telephone, security, video, and internet systems, troubleshoot issues, and educate customers. This is an in-person position with no remote work available. Applicants must live within daily commuting distance; relocation assistance is not provided. Employment is U.S.-based and compensation is paid in U.S. dollars. The role requires local travel 100% of the time, and technicians may travel to other markets when needed. Technicians complete installations according to company and industry standards, submit daily reports and paperwork, acquire and return equipment as directed, and maintain tools and vehicles. They communicate with Dispatch about arrivals, departures, and delays and, when operating a company vehicle, keep it clean and organized and report maintenance issues to the Fleet Manager. Required technical development training and certification must be completed to remain an active employee. Technicians must follow company and OSHA safety rules and perform other duties as assigned. The position involves installing residential and commercial video, high-speed internet, CDV, and HSD services; training is provided. Compensation is hourly, with a potential production bonus based on work completed, experience, certifications, quality, punctuality, professionalism, and adherence to company standards. The physical work may involve lifting up to 100 pounds, climbing ladders up to 28 feet, working at heights, frequent stooping, bending and twisting, and working indoors, outdoors, in confined spaces, and in varied weather. Driving may occur in all weather conditions, during daytime and nighttime. Applicants must pass a comprehensive criminal background check. Felony convictions result in disqualification. Misdemeanors are evaluated individually, with specified offenses within the past seven years resulting in disqualification. The workplace is drug-free, and pre-employment, post-accident, and random drug screenings are mandatory.

Requirements

Strong understanding of cable systems, installation techniques, troubleshooting methods, and maintenance procedures.
Ability to identify and resolve technical issues efficiently using critical thinking and analytical skills.
Strong customer service, time management, and communication abilities.
Clear verbal and written communication with customers, team members, and supervisors.
Attention to detail in installations, testing, and recordkeeping.
Adaptability to different environments, priorities, and challenges.
Commitment to safety protocols and regulations.
Ability to collaborate with colleagues and share knowledge.
Willingness to continue learning about industry developments, technologies, and best practices through training and self-education.
Ability to read and interpret operating instructions and procedures.
Basic math, computer, and troubleshooting skills, including navigating and adjusting operating systems.
Ability to identify and troubleshoot CATV technical difficulties.
Ability to work independently and manage time effectively.
Fluency in spoken and understood English.
At least 21 years old.
Valid driver’s license and at least three years of driving history.
Acceptable Motor Vehicle Record with no major violations; insurance carriers may review up to seven years of driving history.
Ability to pass a comprehensive criminal background check; felony convictions disqualify applicants, and certain misdemeanors within the past seven years disqualify applicants.
Ability to meet physical demands, including lifting up to 100 pounds, climbing ladders up to 28 feet, and working at heights.
Ability to work indoors, outdoors, in confined spaces, and in varied weather, and to drive in all weather conditions during daytime and nighttime.
Required technical development training and certification must be completed to remain an active employee.
Must complete mandatory pre-employment, post-accident, and random drug screenings.

Nice To Haves

High school diploma or GED preferred.
Knowledge of residential and commercial video, HSI, CDV, and HSD installation; training is provided.

Responsibilities

Install residential and commercial video, high-speed internet, CDV, and HSD services according to company and industry standards.
Troubleshoot and resolve technical issues with cable systems and CATV services.
Educate customers and provide customer service.
Complete daily reports and paperwork accurately.
Acquire and return equipment as directed.
Maintain tools and vehicles and report maintenance issues.
Communicate with Dispatch about arrivals, departures, and delays.
Keep a company work vehicle clean and organized and report maintenance issues to the Fleet Manager when operating one.
Travel locally for work and travel to other markets when needed.
Complete required technical development training and certification to remain an active employee.
Follow company and OSHA safety rules.
Perform other duties as assigned.