Fiber to the Home Tech

FHG Solutions INC•Spring Hill, FL

77d•Onsite

About The Position

Technicians install and service telephone, security, video, and internet systems, troubleshoot issues, and educate customers. This is an in-person role with no remote work available. Applicants must live within daily commuting distance, as no relocation assistance is provided. Compensation is in U.S. Dollars for U.S.-based employment only.

Requirements

Possess a strong understanding of cable systems, including installation techniques, troubleshooting methods, and maintenance procedures.
Ability to identify and resolve technical issues efficiently, using critical thinking and analytical skills.
Dedication to providing excellent customer service, addressing customer needs, and ensuring satisfaction.
Clear and effective communication with customers, team members, and supervisors, both verbally and in writing.
Thoroughness and precision in performing installations, conducting tests, and maintaining records.
Flexibility to work in various environments and adapt to changing priorities or challenges.
Commitment to following safety protocols and regulations to prevent accidents and ensure a safe working environment.
Ability to collaborate with colleagues, share knowledge, and contribute to the overall success of the team.
Eagerness to stay updated on industry advancements, new technologies, and best practices through ongoing training and self-education.
Install residential/commercial video, HSI, CDV, HSD installation knowledge (training provided).
Strong customer service, time management and communications abilities.
Fluency in English (speaking and understanding) is required.
Read and interpret operating instructions and procedures.
Basic math, computer, and troubleshooting skills. (Navigating and adjusting operating systems).
Ability to identify and troubleshoot CATV technical difficulties.
Manage time effectively, efficiently, and work independently.
Be at least 21 years old.
Hold a valid driver’s license.
Have a minimum of three (3) years of driving history.
Maintain an acceptable Motor Vehicle Record (MVR) with no major violations is required.
Pass a comprehensive criminal background check. Felony convictions will result in disqualification. Misdemeanors will be evaluated individually; however, offenses involving theft, assault, battery, or drug distribution within the past seven (7) years will result in disqualification.
Pre-employment, post-accident and random drug screenings are mandatory.

Nice To Haves

High School or GED preferred.
Insurance carriers may review up to seven (7) years of driving history to determine eligibility.

Responsibilities

Complete all installations according to company and industry standards.
Accurately complete daily reports and paperwork.
Acquire and return equipment as directed.
Maintain tools and vehicles; report any maintenance issues.
Communicate with Dispatch on arrivals, departures, and any delays.
Maintain a clean and organized work vehicle and immediately report maintenance issues to the Fleet Manager, if operating a company vehicle.
Technical development training/certification is required; successful completion is mandatory to remain an active employee.
Follow all company & OSHA safety rules.
Other duties as assigned.