Fiber Service Technician-Mobile

Brightspeed•Mebane, NC

3h•Hybrid

About The Position

Brightspeed is looking for a Fiber Service Technician-Mobile to join our team! As a Fiber Service Technician-Mobile, you will primarily be performing fiber installation tasks related to connecting customers to our flagship fiber product. In this important role you will be required to travel into markets to assist in order completion, work varying shifts that include mandatory overtime, weekends, and holidays.

Requirements

Ability to travel
High School diploma or equivalent experience
Ability to distinguish colors on facilities
Ability to handle 28 foot extension ladders (up to 75 lbs. routine work) and utility access hole covers (up to 150 lbs.)
Ability to successfully complete service tech boot camp training
Basic computer skills including MS Office applications
Ability to work in confined spaces (e.g. attics, crawl spaces, utility holes)
Ability to work aloft (e.g. ladder)
Ability to work outside in all weather conditions and at various hours of the day/night
A valid driver’s license and satisfactory driving record
Positive and professional appearance and demeanor when communicating the company’s products and services to our customers
Accountability/dependability (on time and on load when scheduled and serve on call as needed)
Teamwork (technical expertise developed to complete work efficiently to achieve work group key service measures)
Active Listening (ability to take input from customers, supervisors and co-workers to problem solve and improve skills)
Ability to ask relevant questions to ensure problems are resolved quickly or to clarify information or directions
Active Learning (curious seeker of added information and actively works to improve skills and knowledge)

Nice To Haves

Previous experience in travel type positions
Prior experience as a customer facing telecom operations technician
Basic electricity training/certification or documented equivalent work experience
ADSL installation/repair experience (self/full installs)
A+/Net + Certified

Responsibilities

Mobility. Travel (in-state and out-of-state) is required for this position and will be frequent as we align our workforce with where the order volume is highest.
Installing fiber based high-speed internet for consumer customers.
Performing maintenance and repair on outside plant facilities where necessary to facilitate installation.
Climbing poles, using a shovel and pick to dig up and bury cable, working in utility access holes or controlled environmental vaults (CEV), and locating buried telephone cables
Managing a weekly per diem in support of travel expenses
Observing all safety rules and regulations
Assisting other technical personnel in the performance of their duties when requested
Actively supporting sales and marketing related activities
Directing customer facing work and sales referrals