FHA Claims Quality Control Analyst - REMOTE

TEKsystems•Town of Albion, NY

11d•$25 - $32•Remote

About The Position

The FHA Claims Quality Control Analyst evaluates CWCOT and other government claims for accuracy and completeness before submission to HUD, following HUD, client, and company guidelines and procedures. The role files claims, researches losses, processes or reviews supplemental claims when warranted, and manages quality-control corrections. The analyst serves as a point of contact for processors, answers claims-related questions, and coordinates communication between processing and quality control. Duties also include preparing for HUD audits, handling administrative and information-management tasks, communicating with supervisors and colleagues, and completing projects assigned by management. This is a contract position and is fully remote.

Requirements

Experience or skills in FHA default claims quality control.
Knowledge of CWCOT, government claims, quality assurance, and risk management.
Ability to meet goals, prioritize, organize, and complete work.
Ability to accept criticism and feedback.
Ability to manage high-stress situations effectively.
Ability to adapt to change and considerable workplace variety.
Ability to communicate professionally with other departments.
Ability to work effectively in a diverse, team-driven environment.
Ability to handle high volumes of work while maintaining quality.

Nice To Haves

Familiarity with MSP, Black Knight, or LoanSphere.

Responsibilities

Evaluate CWCOT claims for accuracy before submitting them to HUD.
Review government claims and related documents for compliance with HUD and client guidelines and for completeness.
File claims in accordance with HUD and client guidelines and procedures.
Identify losses and conduct research using relevant sources.
Enter, process, and maintain information in computer systems and written or electronic files.
Perform administrative tasks, including maintaining information files and processing paperwork.
Use relevant information and judgment to determine whether claims comply with laws, regulations, or standards.
Comply with federal and state requirements and company policies, procedures, and regulations.
Process or conduct quality-control reviews of supplemental claims when warranted.
Serve as a point of contact for processors and answer questions about claims.
Manage and review quality-control corrections.
Act as a liaison between processing and quality control to support positive communication.
Prepare for HUD audits.
Complete projects as assigned by management.
Provide information to supervisors, coworkers, and subordinates by telephone, written communication, or in person.
Develop and maintain constructive, cooperative working relationships with clients and coworkers.