FHA Claims Processor - REMOTE

TEKsystems•City of Albany, NY

9d•$24 - $25•Remote

About The Position

The CWCOT Claims Processor reviews, processes, and analyzes claims related to CWCOT loan servicing. The role requires careful review of claim documentation and applicable guidelines, identification of discrepancies and errors, and assessment of potential recovery opportunities. Claims must be processed accurately and within required timeframes while meeting established productivity and quality standards. This is a fully remote contract position based out of Albany, New York.

Requirements

Experience with default mortgage claim processing.
Experience with FHA, CWCOT, and Black Knight.
Attention to detail and ability to identify errors and discrepancies while maintaining accurate claim information.
Analytical thinking to review information, recognize patterns, and evaluate potential claim issues.
Organization and ability to manage multiple claims and competing priorities.
Problem-solving skills to investigate issues and determine appropriate next steps.
Ability to maintain consistent productivity while meeting quality expectations.
Ability to communicate questions, issues, and claim findings clearly.
Adaptability to learn new processes and adjust to changes in VA requirements and company procedures.
Ability to work collaboratively with processors, Team Leads, Quality Control, and management.

Responsibilities

Review and process CWCOT claims in accordance with company procedures and applicable guidelines.
Examine claim files, supporting documents, payment histories, and related information to determine claim accuracy and eligibility.
Enter and maintain accurate claim information in company systems and databases.
Identify missing, inconsistent, or inaccurate information and take appropriate steps to resolve discrepancies.
Review calculations and supporting documentation for errors, overpayments, underpayments, and other financial discrepancies.
Analyze claims for recovery opportunities and document potential recoveries appropriately.
Meet daily and weekly productivity, quality, and turnaround-time expectations while processing a significant volume of claims accurately.
Follow established workflows, procedures, and quality-control requirements.
Communicate claim issues, questions, and unusual circumstances to the Team Lead or appropriate management personnel.
Research claim-related questions and use available resources to resolve issues.
Maintain organized and complete claim documentation.
Respond appropriately to feedback and quality-control findings.
Stay current on changes to FHA requirements, claim-processing procedures, and company policies.
Protect confidential customer and company information in accordance with company policies.
Perform other duties and responsibilities as assigned.