FFC Operations Inbound-Outbound Supervisor

Lowe's Companies, Inc.•Vonore, TN

2d•Onsite

About The Position

This role is responsible for overseeing inbound and outbound operations within the FFC (Fast Flow Center). The supervisor ensures that all associates comprehend and execute safe work practices, identifies and resolves safety issues, and manages the daily workload to meet production volume targets. The position involves monitoring inventory flow, expediting priority product, and resolving pick and ship errors. Additionally, the supervisor trains associates on equipment, documents proficiency, and addresses equipment issues. They are responsible for completing incident reports, identifying and implementing process improvements, and monitoring staffing needs. The role includes conducting shift briefings, communicating business objectives, monitoring productivity, approving off-standard hours, setting goals, providing feedback, offering developmental opportunities, fostering an engaged and inclusive work environment, participating in the hiring process, training new hires and existing employees, resolving conflicts, sponsoring change initiatives, and collaborating with other operational shifts.

Requirements

Bachelor’s degree - Supply Chain Management, Transportation, Industrial Engineering, Business, or related field OR 4 years of experience in distribution center/warehouse operations or related area
Basic math and reading comprehension skills
Basic computer skills, including working knowledge of Microsoft Office
Proven record of complying with safety requirements

Nice To Haves

Leadership experience with direct report responsibility
Experience mentoring and coaching others
Experience monitoring the work of others to ensure quality
Experience managing resources, time, and budgets
Experience working with and communicating to leadership all levels of the organization
Previous leadership roles in other Lowe’s supply chain facilities, or leadership roles in Corporate-led initiatives
Experience with software applications such as Microsoft Office and/or a Warehouse Management System
Bi-lingual skills, if applicable to the facility

Responsibilities

Ensures all associates comprehend and execute safe work practices by performing regular safety observations and having regular safety discussions.
Identifies and resolves safety issues on the floor and notifies the appropriate party for resolution.
Addresses safety issues or trends escalated from associates.
Determines the daily workload (production volume) for department as established by the facility.
Monitors the flow of inventory in the facility frequently throughout the day.
Expedites receiving, picking and shipping of priority product to internal and external customers.
Research and resolve pick and ship reported errors and initiate efforts to prevent reoccurrence by addressing the root cause.
Train associates on equipment, documenting proficiency and directing resolution to equipment issues.
Completes all incident reports for in-house product damage, near misses and injuries, and equipment incidents completing accident reports for associate injuries.
Identifies and assists in implementing process improvements or new processes launched from SSC.
Identifies and takes action on needs for efficient operations, safety issues, and bottlenecks.
Monitors staffing needs for department/shift and adjusts work to be accomplished on the shift according to available resources and skillsets.
Conducts shift briefing and prepares shift turnover documentation.
Communicates effectively with associates regarding business objectives or current issues.
Monitors individual and team productivity and drive continuous productivity improvement through process enhancements and one on one coaching.
Approves off standard hours for associates ensuring accurate accounting of performance for work team.
Sets goals and communicates clear expectations for associates providing timely and constructive feedback.
Provides associates with meaningful developmental opportunities and prepares them for upward promotion as applicable.
Works with associates to build a work environment of engagement and inclusion.
Participates in the process of hiring talented individuals for the team, submitting, requisitions, interviewing, and assisting HR in the hiring process.
Train new hires and existing employees on processes and procedures as applicable.
Discusses and resolves conflicts between associates.
Sponsors and leads associates through change.
Responds to incidents or injuries and ensures first aid response takes place as needed.
Collaborates with the other operational shifts to ensure consistent processes and expectations.