FFC Operations Manager

Lowe's Companies, Inc.•Palmetto, GA

8d•Onsite

About The Position

The FFC Operations Manager is responsible for identifying and resolving safety issues on the floor, addressing escalated safety concerns, and completing safety observations to foster a culture of safety. This role partners with corporate and support functions to determine daily workload, ensuring inventory movements are monitored. The manager evaluates staffing needs to meet daily demand, working with Operations Supervisors to allocate resources and monitors the staffing plan, adjusting as needed. They provide inspired leadership, promoting a culture of top performance and high morale, and are responsible for onboarding and training supervisors, overseeing their performance and coaching. Effective communication with inbound/outbound Operations Supervisors regarding business objectives, safety, current issues, upcoming events, and daily demand is crucial. The role involves reporting key performance metrics to upper management and the Store Support Center (SSC), setting Operations Supervisors up for success to meet targets, and collaborating with other operational shifts for consistent processes. Cross-functional collaboration with Support Managers and Operational counterparts ensures proper communication, staffing plans, and meeting customer needs. The manager identifies and addresses needs for efficient operations, safety issues, and bottlenecks, and reports on key performance and financial figures. They are responsible for the shift's key operations performance metrics, identifying and assisting in implementing process improvements or new processes from the SSC. Additionally, the role involves attracting and hiring talented individuals, setting goals, communicating clear expectations, providing feedback, monitoring and managing associate performance, and providing associates with developmental opportunities and support.

Requirements

Bachelor’s degree Supply Chain Management, Transportation, Industrial Engineering, Business, or related field or equivalent years of experience in lieu of education requirement, if applicable
High school diploma or GED or equivalent years of experience in lieu of education requirement, if applicable
3 years Experience in distribution center operations or related area (or 7 years of experience in distribution center/warehouse operations or related area with increasing responsibilities if education requirement not met)
7 years of experience in distribution center/warehouse operations or related area with increasing responsibilities if education requirement not met
Leadership experience with direct report responsibility, including leading salary level direct reports
Experience mentoring and coaching others
Experience leading a team through change
Experience managing resources, time, and budget
Experience using troubleshooting processes to resolve problems
Experience taking a lead role in a Corporate-led initiative or leadership experience in another Lowe’s supply chain network facility
Experience leading others through change

Responsibilities

Identifies and resolves safety issues on the floor and notifies the appropriate party for resolution.
Addresses safety issues or trends escalated from inbound/outbound Operations Supervisors.
Completes safety observations and builds a culture of safety in the work environment by driving the message through supervision.
Partners with corporate and support functions to determine the daily workload (production volume) for the day ensuring inventory movements in the facility are being monitored appropriately and frequently throughout the day.
Evaluates staffing needs to meet daily demand working with the Operations Supervisors to appropriately allocate resources to meet the daily priorities and inventory flow.
Monitors staffing plan regularly and adjusts as needed.
Provides inspired leadership for the organization.
Promotes a culture that encourages top performance and high morale.
Onboards and trains supervisors overseeing the performance and coaching of supervisors.
Communicates effectively with inbound/outbound Operations Supervisors regarding business objectives, safety issues, current issues, upcoming events, and demand for the day.
Reports on key performance metrics to upper management and the Store Support Center (SSC).
Sets Operations Supervisors up for success to achieve or exceed key performance indicators, safety, performance, and budget targets.
Collaborates with the other operational shifts to ensure consistent processes and expectations.
Collaborates cross-functionally with Support Managers and Operational counterparts to ensure operational shifts have proper communication, short and long-term staffing plans, and are meeting the customers’ needs.
Identifies and acts on needs for efficient operations, safety issues, and bottlenecks.
Reports on key performance and financial figures to upper management and SSC.
Responsible for the key operations performance metrics of the shift.
Identifies and assists in implementing process improvements or new processes launched from SSC.
Attracts and hires talented individuals for the team (including Operations Supervisors, seasonal and full time Team Members).
Sets goals, communicates clear expectations for associates, and provides timely and constructive feedback.
Monitors and manages associate performance, holding them accountable to expected behaviors and performance levels.
Provides resources and support to associates as needed.
Assists Operations Supervisors with any issues that may arise that need the resolution of management.
Communicates effectively with associates regarding business objectives or current issues.
Provides associates with meaningful developmental opportunities and prepares them for upward promotion as applicable.
Sponsors and leads associates through change.