FFC Operations Inbound-Outbound Supervisor

Lowe's Companies, Inc. • Hagerstown, MD

3d • $61,600 - $102,900 • Onsite

About The Position

This role is responsible for overseeing inbound and outbound operations within the FFC (Fast Fulfillment Center). The supervisor ensures associates comprehend and execute safe work practices, identifies and resolves safety issues, and manages the daily workload to meet production volume targets. The position involves monitoring inventory flow, expediting priority product, and resolving pick and ship errors. Additionally, the supervisor trains associates on equipment, completes incident reports, identifies process improvements, and monitors staffing needs. Effective communication with associates regarding business objectives, productivity, and development is crucial. This role also participates in the hiring process, trains new hires, resolves associate conflicts, and collaborates with other operational shifts to ensure consistent processes.

Requirements

• Bachelor’s degree - Supply Chain Management, Transportation, Industrial Engineering, Business, or related field OR 4 years of experience in distribution center/warehouse operations or related area
• Basic math and reading comprehension skills
• Basic computer skills, including working knowledge of Microsoft Office
• Proven record of complying with safety requirements

Nice To Haves

• Leadership experience with direct report responsibility
• Experience mentoring and coaching others
• Experience monitoring the work of others to ensure quality
• Experience managing resources, time, and budgets
• Experience working with and communicating to leadership all levels of the organization
• Previous leadership roles in other Lowe’s supply chain facilities, or leadership roles in Corporate-led initiatives
• Experience with software applications such as Microsoft Office and/or a Warehouse Management System
• Bi-lingual skills, if applicable to the facility

Responsibilities

• Ensures all associates comprehend and execute safe work practices by performing regular safety observations and having regular safety discussions.
• Identifies and resolves safety issues on the floor and notifies the appropriate party for resolution.
• Addresses safety issues or trends escalated from associates.
• Determines the daily workload (production volume) for department as established by the facility.
• Monitors the flow of inventory in the facility frequently throughout the day.
• Expedites receiving, picking and shipping of priority product to internal and external customers.
• Research and resolve pick and ship reported errors and initiate efforts to prevent reoccurrence by addressing the root cause.
• Train associates on equipment, documenting proficiency and directing resolution to equipment issues.
• Completes all incident reports for in-house product damage, near misses and injuries, and equipment incidents completing accident reports for associate injuries.
• Identifies and assists in implementing process improvements or new processes launched from SSC.
• Identifies and takes action on needs for efficient operations, safety issues, and bottlenecks.
• Monitors staffing needs for department/shift and adjusts work to be accomplished on the shift according to available resources and skillsets.
• Conducts shift briefing and prepares shift turnover documentation.
• Communicates effectively with associates regarding business objectives or current issues.
• Monitors individual and team productivity and drive continuous productivity improvement through process enhancements and one on one coaching.
• Approves off standard hours for associates ensuring accurate accounting of performance for work team.
• Sets goals and communicates clear expectations for associates providing timely and constructive feedback.
• Provides associates with meaningful developmental opportunities and prepares them for upward promotion as applicable.
• Works with associates to build a work environment of engagement and inclusion.
• Participates in the process of hiring talented individuals for the team, submitting, requisitions, interviewing, and assisting HR in the hiring process.
• Train new hires and existing employees on processes and procedures as applicable.
• Discusses and resolves conflicts between associates.
• Sponsors and leads associates through change.
• Responds to incidents or injuries and ensures first aid response takes place as needed.
• Collaborates with the other operational shifts to ensure consistent processes and expectations.

Benefits

• Health, Dental and Vision insurance
• Life and Disability insurance
• Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time
• Flexible spending and health savings accounts
• 401(k) Retirement account with company match
• Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs
• Education support programs, including tuition assistance and trade skills scholarships
• Business Travel Accident insurance
• Maternity and Parental leave
• Adoption assistance
• Lowe's Associate Discount and broad discount platform
• Annual bonuses
• Enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan
• Grant awards

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level