Fertility Patient Care Coordinator
About The Position
We are seeking a friendly, experienced Patient Care Coordinator for our Sandy Springs location. You will be responsible for initial patient contact following the physician consultation. Additionally, you will handle the full coordination of all prescreening requirements for IUI, IVF, FET treatment cycles up to the point where treatment is initiated. Once the physician has determined the treatment plan for the patient, you will be the primary contact for the patient and ensure all pre-screening documentation, testing, and consults are completed. The Patient Care Coordinator works closely with administrative, genetics and Third-Party clinical staff.
Requirements
- High school diploma required, Bachelor’s degree preferred or comparable experience in reproductive medicine
- At least 1 year of Medical Administrative experience required.
- Fertility experience is highly preferred.
- Customer Service Driven
- Ability to work independently and as part of a multidisciplinary team.
- Effective organizational, communication and computer skills are a must.
Nice To Haves
- Fertility experience
Responsibilities
- Answer/return patient calls and portal messages and answer questions or forward, as appropriate.
- Schedule all appointments for blood work, semen analysis, uterine evaluations, genetic counseling, nurse consults.
- Act as a liaison with the business office as needed, creating greater awareness of special circumstances dependent upon insurance.
- Obtain proper consents for all treatment.
- Maintain documentation between physician consult and start of treatment cycles for administrative tracking purposes.
- Maintain patient’s records, charts and pertinent information.
- Manage prescreening checklist maintenance.
Benefits
- Medical, dental, and vision plans
- Complimentary basic life insurance
- Employee Assistance Program
- Long-term disability insurance
- FREE or low-cost employee-only healthcare coverage option
- Comprehensive fertility benefits
- Adoption assistance
- Surrogacy support
- Generous maternity, paternity, and partner leave
- 18 days of PTO annually
- 11 paid holidays
- One floating holiday
- 401(k) plan with competitive company match
- Full vesting after 2 years
- Lifestyle Spending Account
- Health Savings Account (HSA) with regular employer contributions
- Employee Referral Program
- Continuing education reimbursement
- Dedicated time off for professional development
- Free premium Calm Health app subscription
- Access to emotional well-being and work-life resources through Employee Assistance Program (EAP) with SupportLinc
- Additional coverage options including Accident, Critical Illness, Hospital Indemnity, and Pet Insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
